About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +40M annual orders and operate in 22 countries, and in over 250 cities. 
 
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide on-demand delivery infrastructure for every city in the world.
 
As the Courier Experience - Product Manager you will be responsible for defining and building products that deliver excellent support experience for couriers across multiple verticals at a global scale.This position will allow you to work on one of the most important pillars of Glovo platform across a diverse geographies and operational challenges. You’ll collaborate with engineering, design, and stakeholders across the organization to deliver products that scale over millions of orders across Europe, Latin America, Africa and Asia. Examples include - working on chat-bots and chat tools that couriers will use to contact us or the customer, Automation tools that will help couriers, Self-service tools that helps them address their concerns and problems without the need to contact support. You would directly impact couriers lives at a global scale with ownership on improving metrics such as courier satisfaction and contact ratio per order which are key to building a profitable business.

Be a part of a team where you will:

  • Own the product roadmap for the Glover Support team
  • Build products that deliver great courier support throughout their journey. We believe  a super courier support service is a major differentiator that drives Glovos global success and growth. 
  • Work with a stellar team that works on backend and front-end apps - iOS and Android.
  • Build a technology platform that supports Glovo as it scales, delivering an exceptional level of courier service while also improving glover satisfaction, reduces contact ratio and the courier support agent experience which in turns affects courier experience and profitability.
  • Collaborate with engineering, supply and live operations teams to define a winning strategy, develop and maintain a prioritized product backlog, and execute on delivering
  • Define and communicate product requirements and specifications by thinking creatively about how to solve problems that have never been solved before at this scale
  • Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders
  • Have to travel for short trips to our HQ - based in Barcelona
  • Ship fast and often

You have:

  • 3+ years delivering highly successful and innovative consumer mobile and fullstack products
  • It’s a Plus - you’ve worked in a customer support role and well versed with in delivering an outstanding customer support experience in B2C space
  • Leadership—you can motivate your teammates to build amazing products. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
  • Superb communication—you have excellent written and verbal communication skills. You make complex ideas understandable and craft specs that are easy for multiple audiences to consume
  • Technical know-how is a must—you have a solid understanding of how software is made and how it works.
  • Experience in UX Wireframing and working with product designers
  • Deep understanding of data, experience with SQL
  • Degree in CS, Computer Engineering or Industrial Engineering (this is not a marketing position!!)
  • Fluent in English

Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Attractive Relocation package (if applicable ;))
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
  • Flexible working environment

What you’ll find when working at Glovo:

  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level.

    If you believe you match these values, we look forward to meeting you!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/

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