About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +40M annual orders and operate in 26 countries, and in 248 cities.
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.
 

Your Work-life Opportunity

 

We are looking for a passionate Content Activation Manager to manage the local content activation processes and the relationship with our third-party provider.

You will be responsible for facilitating the communication between the Ukrainian Glovo team and the content provider in Kyiv, but also manage the collaboration between parties for other Glovo markets. This involves building the proper communication channels, improving and monitoring the content teams ́ performance, controlling invoicing process, keeping the provider updated about all changes in the content platform, implementing improvements and adapting workflows to the fast pace environment. You will use Salesforce, Kustomer, Jira Helpdesk, Google Spreadsheets, and Content Admin to achieve the KPIs related to content activation timings, cancellations, QA score, etc.

 

Be a Part Of a Team Where You Will

 

  • Become the main point of contact and manage the relationship between the local Glovo teams and the content provider. 

  • Develop, implement and track processes to guarantee content strategy execution

  • Assure quality and efficiency of the Content Activation Processes, and follow up on KPIs

  • Monitor the achievements of SLA’s on the Activation Funnel.

  • Create and/or translate all training materials for the provider.

  • Lead training on content tools and create a knowledge base for the local teams and/or providers

  • Monitor Salesforce workflow and follow-up on the Content Activation cycle.

  • Update the providers and local teams on the changes that affect the process at Salesforce, Jira, Kustomer or Admin Level.

  • Come with creative and scalable ways of improving the User Experience with Glovo while taking care of the Handling Times for content creation processes.

  • Track, control, and report Invoicing and working hours of providers, find ways to keep the costs lean.

  • Track and monitor cancellations process accountable to Content (Store_Closed, Product_not_available)

  • Manage request for Content changes/updates and assure they are processed within the agreed SLAs 

  • Manage onboarding and offboarding accesses for the providers using internal tools

  • Coordinate content-related projects with other departments and the provider

  • Execute regional strategic decisions

  • Create the necessary reports to monitor key activation and content metrics, providing visibility to HQ and the local team

Requirements

 

  • Outstanding interpersonal and communication skills, both in Ukrainian and English

  • Determined to get things done: no job is too big or too small

  • Relevant experience with coordination of external agency

  • Organized and detail-oriented

  • Problem solver, data-driven with an analytical approach

  • Excellent organizational skills and problem-solving ability

  • Comfortable working in high growth and high-performance start-up with a fast pace

Nice-to-have:

  • Salesforce experience is a big bonus

  • Jira Helpdesk experience is a big bonus

  • Studies: Marketing, Administration or Web Development

  • Previous experience in managing Customer Service platforms


If you believe you match these values, we look forward to meeting you!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/

 
 
 

Apply for this Job

* Required