About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +40M annual orders and operate in 26 countries, and in 248 cities.
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.


Your work-life opportunity:


Glovo is looking for a Workforce Staffing Manager to work in our Barcelona office for EEMEA cluster. Are you passionate, proactive, data-driven and hands-on? Do you want to evolve in one of the fastest growing Start-ups of Barcelona, building a product that will change people's day-to-day and disrupt the on-demand market?

Be a part of a team where you will:

  • Monitor in real-time and detect possible deviation in forecast, productivity and staffing levels to deliver the expected SLA.
  • Create real-time dashboard with key information helping the center to take quick decisions.
  • Ensure the correct adherence to schedule to ensure our SLAs.
  • Create an alert system to quickly inform about possible issues in all our locations
  • Providing key information to our regional and Hub manager.
  • Collaborate actively with other business areas providing feedback to improve
  • Forecast deviation for contacts or assumptions applied.
  • Control daily shrinkage and update WF tool to help us to improve our forecast.
  • Work with team leaders to effectively plan short term non-productive time and optimise the back office out of peak hours.
  • Support other internal teams to help us to optimise the current process increasing our productivity.
  • Maintain on a regular basis real-time configuration in WF tool.
  • Help to improve new policies rules based on learned behaviours.
  • Possibility to travel.

 You have:

  • Extensive experience of managing operational customer service teams.
  • Analytical, problem-solving, negotiation, and organizational experience.
  • Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
  • Prove Management and/or relationship management experience at a senior strategic level role. o Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment.
  • Demonstrate ability to communicate with others at all levels.
  • Able to adapt and succeed in a changing environment.
  • Understanding of workforce planning & position management in a hyper growth environment.
  • 3+ years of experience using Workforce Management software.
  • You think logically and critically, can easily break complex problems into smaller ones and able to prioritize them effectively with solid backing of data
  • You can make a good business case and influence people to help you execute
  • Entrepreneurial drive and the ability to achieve goals in a fast paced environment complete your profile.
  • Curious by nature, have great attention to detail, and have the attitude and aptitude to make things better
  • Native/Fluent in English; other languages from EU, LATAM, MENA, SSA is a plus


Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Attractive Relocation package (if applicable ;))
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
  • Flexible working environment

 

What you’ll find when working at Glovo:

  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!

 


Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/

 

Apply for this Job

* Required