Glovo’s on-demand mobile application connects customers with independent local couriers, who acquire goods from any restaurant or shop in a city and also deliver urgent packages for a variable fee.
As the Operations Manager for Peru´s Partner Operations team, you will responsible for achieving the area’s excellence through internal processes, service level and partner’s KPI management. In this role, you will be part of the Parner Operations team for Glovo working closely with the different stakeholders inside and outside our organization.
- Maintain a process that guarantee’s Partner’s SLA’s are met. Aim for a perfect time of response for all of our partner’s inquiries.
- Identify on going areas of improvement in for Partner Operations Team regarding process standardization, develop a plan and execute.
- Improve existing process to best attend our partners
- Watch out for all operational KPIs regarding partners. Develop and follow up on action plans for all the portfolio
- Identify potential red flags regarding operational KPI’s
- Deepdive and understand what drives of the team’s KPIs
- Analyze on a daily and weekly basis operations metrics on a macro level and deepdive when needed
- Develop analytical frameworks and models for the area
- Optimize internal processes and also help partners develop a leaner operation
- Minimum 4 years of experience in Process efficiency, Project management and/or Business Consultant.
- Leadership experience
- Exceptional analytical, verbal and written communication skills
- Proactive, organized, and obsessed with details
- Experience in working data bases, SQL, and data mining
- Excellent english skills is a plus
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia.
For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Miguel Hernandez_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/.