Glovo is a global marketplace, making items from anywhere in your city accessible in under 40 minutes. We launched in March 2015 and now operate in over 24 countries. Our goal is to conquer as many countries and cities as possible: the sky's the limit!

One of the key actors of the platform are the riders, Glovers as we like to call them. They are the core of the supply department, and one of the three pillars of our platform, along with Partners and Customers. 

We are looking for a creative problem solver to join our Barcelona HQ. Working as a Supply Operations Manager - Courier Quality, you will be charged with a complicated task of making sure that the quality of the service provided by our couriers is always consistent and meets both internal and external requirements. Also, you will need to collaborate with other Global, Regional and Local Operations teams to gather knowledge about their areas of business and markets and build solutions which are flexible enough to address the variety of needs. 

We want someone who is hands-on, someone who loves building scalable solutions and knows how to make sure they are implemented and perform as expected. Someone who will use their critical thinking to improve the overall supply operations and how we build, execute and manage processes. But we are also looking for someone who would respect our couriers and find a fair way to address quality issues. This role will require a strong analytical background and an ability to come up with ways to make things work.   

You Will:

  • Devise and establish Glovo’s quality procedures and standards for the couriers
  • Build a framework to monitor the quality system performance
  • Build a team within Supply Excellence department dedicated to improving the quality of the service
  • Run A/B Tests fast and smartly to get new insights and confirm your hypothesis for quality improvements
  • Roll out successful actions globally, taking into consideration the differences in each market and adapting solutions
  • Be in touch with our Tech team to request and implement new product features

Requirements:

  • Proven track-record of delivering successful improvements of internal processes and 3+ years experience in  in high demanding roles or analytical positions (operations, consulting, investment banking, finance, logistics, six sigma, analytics or similar)
  • Strong analytical knowledge and experience with reporting, driving insights, and data-driven optimisation
  • Previous experience with quality / compliance systems as a plus
  • Ability to adapt in an ever-changing environment - balancing intense attention to detail with swift turnaround while working in a collaborative, positive manner
  • Strong drive for continuous improvement
  • Project management: you are able to manage complicated projects with involvement of various teams
  • Good knowledge of SQL, Google scripts, Python or other programming language as a big plus
  • Proficiency in English
  • Our core values are very important to us:

    Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

    Care: We exercise social responsibility. We think long-term and consider the impact on others as a part of planning and execution. We respect diversity in all its forms.

    Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

    Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

    Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

    If you believe you match these values, we look forward to meeting you!

Benefits:

  • Be a part of an international team, working in a fast paced environment!
     
  • Cool perks (such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 6 weeks...)
     
  • Free monthly Glovo credits to spend on our restaurant products
     
  • Unlimited Glovos (zero delivery fee on your Glovo orders)
     
  • Enticing Phantom Shares plan
     
  • Comprehensive Private Health Insurance
     
  • Flexible compensation plan
     
  • Discounted Gym memberships
     
  • Fun Team building activities
     
  • Attractive Relocation package

 

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