The main task in the OCC department is to supervise and coordinate Glovo operations regarding Glovers - our couriers.

You will:

  • Monitor, anticipate and manage the live operation to ensure a great user experience
  • Manage real-time fleet capacity
  • Lead the communication with the fleet for ongoing orders
  • Give a structured and actionable daily feedback to the Operation's managers
  • Ensure a smooth operation by coordinating communication with Customer support

Requirements:

  • Previous experience as a dispatcher or call center agent
  • Good skills in MS Office, G-docs and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent problem-solving ability
  • Positive and patient
  • Our core values are very important to us:

    Gas: Fear mediocrity over mistakes. Think big, work hard, be proactive, take smart leaps and lead the way

    Good vibes: Build a team of people that radiates positive energy. No assholes allowed: Always be upfront, honest and kind. The road we chose is very bumpy. Stay optimistic no matter what

    Everyone Wins: Don’t settle for growth alone. Build a sustainable Glovo that benefits everyone. Consider how every decision makes for the most positive impact possible in the long-term

    Stay Humble: Always act humble: Everybody has to roll up their sleeves and get their hands dirty to make our big plans a reality. We invest smartly and keep a close eye on our costs

    Glownership: Act as one company—one team: Pro-Glovo, not pro-department. Think beyond your role; help before you’re asked. Learn Glovo A to Z. Figure stuff out on your own. Make sure your shit works!

    If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Young, international and talented team, used to work in a fast paced and vibrant way - currently, we are over 1000 employees all over the world!

 

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