Glovo is a marketplace connecting stores, markets, restaurants and more; making accessible all the most fashionable items in your city in under 40 minutes. We launched in March 2015 and now operate in over 25 countries. Our goal is to conquer as many countries and cities as possible: the sky's the limit!

Working in Global Supply Growth, you will oversee the entire lifecycle of Glovers - from the day they first show interest in our platform and ensuring they have the most positive journey throughout their time collaborating with Glovo. This includes the entire acquisition process, situational training and best practices, ensuring the highest retention.
 
Being part of the Global team means you will need to coordinate with Regional and Local CRM and comms teams, provide support, to ensure best practices across all regions, unify reporting, and detect weak links in the funnel. You will be encouraged to travel and meet regional teams to deep dive into their challenges and learn from them.

The Global Courier LifeCycle CRM expert will create the processes to send automatic campaigns to all Glovers globally through all types of channels (SMS, emails, in-app, whatsapp…). This role will require a deep knowledge of CRM tools to be able to implement and support any integration needed from the technical side.

You Will:

  • Master the Braze software to define scalable and adaptable CRM campaigns
  • Design all the automatic campaigns to send comms to Glovers
  • Work closely with the regional growth manager of Glovers to coordinate for new implementations
  • Work closely with the local Ops teams to identify opportunities
  • Work closely with the Glover Experience team, to gather insights on Glovers around the world, as well as respecting our branding
  • Own CRM KPIs as well as specific business goals around individual campaigns
  • Make good use of internal data to build dashboards that measure and track the impact of your actions
  • Provide analytical support to the retention team for anything that they may need
  • Report on activity and effectiveness of all retention and CRM efforts

Requirements:

  • Degree in business, marketing, Advertising, Economics or similar
  • 3+ years working with a CRM tool (such as Salesforce/Braze). Proven experience in CRM programming
  • Proven track record of devising and delivering successful CRM programs
  • Strong analytical knowledge and experience with reporting, driving insights, and data-driven optimization. Experience with Looker is a plus
  • Excellent communications skills
  • Ability to adapt in an ever-changing environment - balancing intense attention to detail with swift turnaround while working in a collaborative, positive manner
  • Strong drive for continuous improvement. Problem-solving
  • Creative and a self-starter
  • Our core values are very important to us:

    Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

    Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.

    Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

    Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

    Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

    If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Social benefits (such as fresh fruit every day, beers on Fridays, Culture Days every 6 weeks, the best coffee machine in the world,...)
  • Private Health Insurance
  • Unlimited Glovos (zero delivery fee on your Glovo orders)
  • Attractive compensation and equity plan
  • Gym membership discounts
  • Back to School Fridays (it’s all about learning and sharing knowledge)
  • Team building activities
  • Relocation package
  • International and talented team, used to working in a fast paced and vibrant way!

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