Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world. As a City Operations Manager, you will be responsible for building, engaging and retaining couriers (glovers, as we like to call them). The Glovers, are a key player in Glovo’s marketplace and you will need to ensure the long-term sustainability of the fleet as well as its daily performance.

You will:

  • Launch new cities and operationalize it from scratch in a matter of weeks
  • Develop and optimize processes as the country scales. Think about what the processes will look like a few weeks into operations vs few months
  • Understand, deep-dive and have complete understanding of the supply situation at all times
  • Analyze daily and weekly operation metrics with a macro view of the long term success of the city
  • Standardize Launching best practices
  • Identify channels to source new leads and potential Glovers through both online and offline mediums
  • Develop analytical frameworks and models for the country

Requirements:

  • Degree in Engineering, Economics or a quantitative field
  • At least 1 year of experience in high demanding positions (operations, consulting, investment banking, etc.)
  • Experience in on-demand delivery is a plus
  • Experience in an  hands-on environment
  • Analytical skills are a must
  • Knowledge of SQL preferred (not a must)
  • Results oriented, autonomous and efficient
  • Leadership - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
  • Effective communicator who is an attentive listener
  • Traveling required
  • Our core values are very important to us:

    Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

    Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.

    Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

    Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

    Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

    If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Social benefits (such as fresh fruit every day, free lunches from our yummy partners once a week, beers on Fridays, Culture Days every 6 weeks, the best coffee machine in the world,...)
  • Private Health Insurance
  • Unlimited Glovos (zero delivery fee on your Glovo orders)
  • Attractive compensation and equity plan
  • Gym membership discounts
  • Team building activities
  • International and talented team, used to working in a fast paced and vibrant way!

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