The Acquisition Analyst is responsible for recruiting, training and onboarding our glovers and become the first contact between them and our platform. Moreover, is in charge of answering doubts and solve incidences during the onboarding process, as well as to provide the required material and help with documentation.
 
At the same time, reports to the Acquisition Analyst Team Lead and work together to define future onboarding needs in every city and organize their schedules.
 
Join us as and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development. We are looking for an outgoing professional who loves helping people and who is ready for a challenge!

You will: 

  • Recruit, train and onboard the entire fleet of Glovers (couriers) in the new city
  • Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers
  • Have a Data sensitive approach, making sure that all the information is transferred to our database and reports
  • Be responsible for all documentation and contracts of Glovers in the city
  • Be there for the Glovers when they need support
  • Take care of procurement, ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand
  • Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager
  • Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
  • Communicate effectively with the local Operations Manager on customer support processes and operations
  • Improve processes on behalf of Glovers through projects (when necessary)

Requirements

  • University degree (business related)
  • Own vehicle and FULL availability to travel
  • Good communicator with ability and agility to solve problems
  • Basic Excel and Data Interpretation Skills
  • Being highly motivated to work for a fast-growing startup
  • Have initiative, be proactive and independent - Glovo is also yours!
  • Our core values are very important to us:

    Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

    Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.

    Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

    Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

    Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

    If you believe you match these values, we look forward to meeting you!

Benefits

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Attractive compensation and equity plan
  • Team building activities
  • International and talented team, used to working in a fast paced and vibrant way!

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