This role will create the strategy to grow across the different markets of the European region (courier side).
 
It will require a mix of different skills: analytical, management, people, and creativity to tackle different challenges.

The couriers, Glovers for us, are a key player in Glovo’s marketplace. You will be responsible for ensuring an adequate supply of couriers in the short- and long-term across the whole region.

You will:

  • Be the owner of the entire lifecycle of the courier.
  • Be accountable for the acquisition, retention, engagement and NPS metrics.
  • Develop the top of the funnel, conversion, engagement and retention strategies.
  • Lead the analysis and segmentation of our couriers.
  • Work closely with local teams to help them solve their issues and implement good practices across the region
  • Manage a team of four people. You will hire, train and mentor them.
  • Run experiments and A/B tests.
  • Understand local needs, and put yourself in the skin of the Glover - understand who they are and why they are in the funnel.
  • Understand, deep-dive, have under control and improve the supply status and quality to ensure we deliver operational excellence and great customer experience.
  • Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
  • Implement, standardize and execute processes across all cities of the region.
  • Contribute towards the continuous improvement of the global operations through out-of-the-box thinking.

Requirements:

  • 3+ years of experience in highly demanding positions (operations, consulting, investment banking, finance, etc.). Experience in on-demand is a plus.
  • Degree in Engineering, Economics or similar.
  • Strong analytical skills are a must.
  • 1+ years of experience managing high-performance teams. Inspire, coach and mentor operations specialists to support their development and competency.
  • Strong organisational skills and delegation, ability to prioritise and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment.
  • Combine a day by day and tactical management with a strategic and long-term view.
  • Outstanding leadership skills and relationships with peers and other departments.
  • Open to change and continuous improvement.
  • Hands-on.
  • Tech Savvy, understands how information flows and is transformed from one platform
  • to another
  • Effective communication skills (both to the team and upstream).
  • Out of the box thinker and high level of self-initiative (proactive in finding new solutions to new issues).
  • Project Management experience is a plus.
  • Results oriented, autonomous and efficient.
  • Excellent critical thinking by using a data-driven approach.
  • English proficiency is a must.
  • Experience in change management processes is highly desired.
  • Knowledge of A/B testing is highly desired.
  • Knowledge in SQL is a strong plus.
  • Our core values are very important to us:
 
Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.
 
Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.
 
Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.
 
Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.
 
Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!
 

If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Social benefits (such as fresh fruit every day, free lunches from our yummy partners once a week, beers on Fridays, Culture Days every 6 weeks, the best coffee machine in the world,...)
  • Private Health Insurance
  • Unlimited Glovos (zero delivery fee on your Glovo orders)
  • Attractive compensation and equity plan
  • Gym membership discounts
  • Team building activities
  • International and talented team, used to working in a fast paced and vibrant way!

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