Glovo is building the future of cities by enabling anyone to get any product from any store delivered within minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world, adapted to the local supply status.
 
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.
 

You will: 

  • Reach Partners satisfaction service level managing internal and external issues that might affect them 
  • Take full responsibility on operational partners performance 
  • Align together with procurement department in order to manage and coordinate items & devices deliveries within the agreed SLAs 
  • Assist Partners on payments and invoicing workflows 
  • Coordinate with Glovo internal areas like Marketing & Procurement in order to meet the best service level for our Partners 
  • Onboard new partners on our platform by providing them all the necessary tools and information to start working. 
  • Provide an excellence onboarding to our new Partners 
  • Take full responsibility for all client education and product demonstrations. 
  • Coordinate with Glovo internal areas like Marketing & Procurement in order to meet the best service level for our Partners 

Requirements: 

  • Bachelor’s degree on Business, Marketing or any similar area 
  • Be passionate about your work 
  • Proactive, organized, and obsessed with details 
  • Exceptional verbal and written communication skills 
  • A high level of interpersonal and influencing skills 
  • Analytical and problem-solving skills is a plus 
  • Experience on using Salesforce is a plus 

Our core values are very important to us:


Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast

Everyone Wins: We are here for the long run. Glovers, Partners, and Users are in the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them

Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together

Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do

Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

If you believe you match these values, we look forward to meeting you!

Benefits

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Social benefits (such as fresh fruit every day, free lunches from our yummy partners once a week, free coffee...)
  • Attractive compensation and equity plan
  • International and talented team, used to working in a fast paced and vibrant way!

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