Glovo is building the future of cities by enabling anyone to access the products and services available in their city on demand. Our goal is to bring this value proposition to a global audience through a best in class experience for all our users (customers, couriers and partners). 
 
At the core of our technology there is the dispatching system, responsible for maximizing the efficiency of the platform by taking the proper decisions when matching orders with couriers. The impact of this team in the whole business is massive. 
 
As the head of analytics for dispatching, you will lead the sub team inside dispatching responsible for monitoring, tracking and giving visibility of everything that is happening in all the cities globally that is correlated with the platform's efficiency.  We’re looking for someone with the same passion that we have for simple solutions and bold impact.

You will:

  • Lead and scale a team of data analysts by mentoring and recruiting when needed
  • Set the vision and the strategy for that sub team within dispatching
  • Understand how the operations work at Glovo and ensure that we can explain with data every single thing happening in all the cities globally
  • Define and maintain all the KPIs for all the cities globally
  • Ensure that your team is developing analytical frameworks, dashboards and trackers for all the cities
  • Align with the local operations teams to get on the ground insights of new features
  • Validate that every new implementation of the dispatching algorithm is having the expected impact in the business KPIs
  • Create insightful analysis to propose new solutions coming from the business understanding of the operations
  • Act as an internal consultant in terms of data for the rest of the sub teams within dispatching (engineers and data scientists)
  • Build robust relationships with key business stakeholders

Requirements:

  • At least 4 years of professional experience in analytics. Preferably background in Physics, Engineering, Statistics, Computer Science or Mathematics. Experience leading teams is a must.  
  • Strong analytical and problem solving skills. 
  • Technical know-how. 
    • You have a solid understanding of how to perform and code analysis
    • Expertise with SQL - Redshift experience is highly valued
    • Solid proficiency in Python and experience working with analysis tools such asPandas, SciPy, Scikit, Jupyter/iPython notebooks, R
    • Knowledge of visualisation tools like Tableau, Looker, Qlikview..
  • Demonstrable experience in building and managing sizeable teams 
  • Ability to juggle multiple strands of work and priorities on complex projects 
  • Ability to communicate and present complex ideas to stakeholders and get buy-in thanks to ability to understand business needs
  • Ability to build and own relationships with key stakeholders across the business
  • Excellent spoken and written English 
  • Our core values are very important to us:

    Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

     
    Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.

    Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

    Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

    Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

    If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Social benefits (such as fresh fruit every day, free lunches from our yummy partners once a week, beers on Fridays, Culture Days every 6 weeks, the best coffee machine in the world,...)
  • Private Health Insurance
  • Unlimited Glovos (zero delivery fee on your Glovo orders)
  • Attractive compensation and equity plan
  • Gym membership discounts
  • Back to School Fridays (it’s all about learning and sharing knowledge)
  • Team building activities
  • Relocation package
  • International and talented team, used to working in a fast paced and vibrant way!

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