Glovo is looking for a talented Regional CRM to join our Barcelona HQ. You will oversee the entire lifecycle of Glovers - from the day they first show interest in our platform and ensuring they have the most positive journey throughout their time collaborating with Glovo. This includes the entire acquisition process, situational training and best practices, ensuring the highest retention. 
The regional CRM will be sending all comms to the couriers - be that a welcome email, or a tip on how to maximize earning. As the guardian of the communication, you should always think of the Glovers first, and how each comms is going to impact them. When is the best moment to communicate and on which platform, to get the most out of the comms.
The ideal candidate brings a combination of analytical skills, technical CRM knowledge, operational excellence and problem-solving. A person in this role is comfortable in an "all hands on" environment, loves solving problems and is able to thrive in a fast-paced and execution focused environment. 
The candidate should have excellent communication skills, as they will be working closely with local teams to implement the most appropriate campaigns. They will need to think long-term, and define and build campaigns in a scalable way, while allowing for local flexibility. 

You will:

  • Own CRM KPIs as well as specific business goals around individual campaigns
  • Build CRM campaigns and automatized journeys based on lifecycle of the courier
  • Help the Global Team to execute and integrate Braze in your region
  • Make good use of internal data to build dashboards that measure and track the impact of your actions
  • Provide analytical support to the Global supply team for anything that they may need
  • Work with Data Analysts to report on activity and effectiveness of all retention and CRM effort


  • 1+ years working with a CRM tool (such as Salesforce).
  • Proven experience in CRM programming. HTML is a must. Experience with APIs and Zapier is a plus
  • Strong analytical knowledge and experience with reporting, driving insights, and data-driven optimization
  • Ability to adapt in an ever-changing environment - balancing intense attention to detail with swift turnaround while working in a collaborative, positive manner
  • Strong drive for continuous improvement. Problem solving
  • Creative and a self-starter
  • Our core values are very important to us:

    Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

    Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.

    Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

    Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

    Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

    If you believe you match these values, we look forward to meeting you!


  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Social benefits (such as fresh fruit every day, free lunches from our yummy partners once a week, beers on Fridays, Culture Days every 6 weeks, the best coffee machine in the world,...)
  • Private Health Insurance
  • Unlimited Glovos (zero delivery fee on your Glovo orders)
  • Attractive compensation and equity plan
  • Gym membership discounts
  • Team building activities
  • International and talented team, used to working in a fast paced and vibrant way!

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