The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market.
How are we doing this? By paying attention to small details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivers their products in less than 60 mins.
 
As a Account Manager Team Leader you will be a key role in the Glovo Partner Operations team.
 
You will:
  • Own partner relationships, including understanding P&L tracking, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
  • Onboard new partners on our platform by providing them all the necessary tools and information to start working
  • Improve operational efficiency of our partners by making sure we always deliver the best service to our customer
  • Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics.
  • Get feedback from our partners and translate it into product, marketing and operations improvement
  • Maintain good relationship between Glovo and our partners
Requirements:
  • 1-2 years of experience in Account Management and/or Business Consultant, preferably in FMCG, food-hospitality or on-demand delivery industry
  • Problem solver, perfect written and spoken communication
  • Customer obsession
  • Proactive, organized, and obsessed with details
Benefits:
  • The opportunity to be part of a world class startup that is changing the Delivery business.
  • Work in an international, dynamic and passionate environment with a great company culture.
  • Social benefits (free Glovo credits, fresh fruit every day, free Wednesday lunches, beers on Fridays!)
  • Excellent opportunities for professional growth!

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