Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide on-demand delivery infrastructure for every city in the world.
 
One of the key parts of the experience is payments. With our goal being to allow users to pay using their preferred payment in every market we operate in. Also, we must ensure that we have an according procedure for Payouts to complete the picture.
 
We’re looking for someone to join our Fraud & Payments team with a focus on building large scale processes, execute against our acceptance, cost, and risk KPIs, and ultimately improve the user experience.
 
We accept multiple payment methods determined by factors ranging from consumer demand and user experience to merchant-side considerations. Ideal candidates are process-oriented and results-driven.You’ll be able to greatly impact our payment operations. You’ll work alongside world class cross-functional teams ranging from Engineering, Product, Operations to Finance.
 
You will be an essential part of the payment operations efforts.  You will be dealing with the different payment processes involving customers, couriers and partners payouts, and payment operatives aimed to facilitate goods interchange between Glovo, the couriers and a third party merchant.

You will:

  • Identify, size, prioritize, and pursue opportunities that improve our performance in collaboration with Product, Engineering, Finance, and Business Intelligence
  • Understand the needs of Glovers, partners, and customers globally
  • Define, track, analyze, and own payments related performance metrics
  • Define on-boarding and escalation procedures for new and existing payment connections in partnership with Engineering, Risk, and Accounting
  • Stay up to date and informed on developments in the payments space, from regulatory trends, new payment methods and players, changes at the card networks, and other changes impacting Glovo’s payments business
  • Work across internal and external stakeholders to help define Glovo’s approach around payments

Requirements:

  • 2+ years experience with payments, banking or finance operations. Consultancy background desired.
  • Experience in implementing local payment methods, either from an issuer or acquirer perspective, or payouts desired
  • Effective cross functional project management experience.
  • Critical thinking and problem solving abilities. You’re easily able to break a problem down into its constituent parts to identify the best solution forward
  • Ability to thrive in a fast paced dynamic environment – we have no shortage of asks but limited time and resources. You need to be able to effectively assess, prioritize, and execute autonomously
  • Highly analytical: Ability to approaching complex payments challenges in an three-sided marketplace
  • Proficiency in English is a must
  • Proficiency in Spanish is a plus
  • SQL skills required
  • Also, our core values are very important to us:

    Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

    Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.

    Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

    Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

    Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

    If you believe you match these values, we look forward to meeting you!

Benefits:

  • A seat on the rocket ship, an opportunity to work closely with all the departments at Glovo
  • Scale with a rapidly growing startup, with tons of opportunity for growth
  • Work in an international, dynamic and passionate environment, and play a role in transforming how we access our cities
  • Competitive salary based on experience and equity plan
  • Free Glovo credits

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