Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world.
At Glovo, we are looking for an enthusiastic Voice/Phone Manager for our Customer Support Department to help us improve the voice support we provide to our customers around the world. This is your opportunity to help us take our phone support to the next level!

You will:

  • Help administer our current Masvoz voice system
  • Evaluate what software, cloud services, and hardware systems we should be using as we scale out phone support to more types of customers in more countries
  • Evaluate what networking infrastructure we need across our support centers to guarantee the low latency and high bandwidth required for large-scale phone support
  • Create cost estimates and budgets for future voice needs
  • Control and minimize voice costs while providing high call quality
  • Ensure that we comply with all relevant laws in the countries we operate in

Requirements:

  • Full verbal and written proficiency in English
  • Proficiency in Spanish or another language is highly desirable
  • Significant experience in managing voice systems for a large customer-facing entity
  • Significant experience with networking for voice systems and in-app voice solutions
  • Be a self-starter who can identify needs and move swiftly to address them
  • Outstanding communication and interpersonal skills
  • Excellent organizational skills and problem-solving ability
  • Positive and patient
  • Our core values are very important to us:
Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.
 
Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.
 
Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.
 
Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.
 
Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it! 
 
If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Offices based in trendy Poblenou (L4), 10 min away from the beach
  • Generous equity pack for all employees
  • Social benefits (such as fresh fruit every day, free Wednesday lunches from our yummy partners, beers on Fridays, bi-monthly culture days, the best coffee machine in the world,...)
  • Young, international and talented team, used to work in a fast paced and vibrant way - currently, we are over 700 employees from all over the world!

 

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