Glovo is building the future of cities by enabling anyone to get any product from any store delivered in minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world, adapted to the local supply status.

Join us as a key member of Glovo's local operations team focus on groceries business  model. We offer a challenging and dynamic environment with many opportunities for learning and development.

You will:

Pickers Acquisition

  • Recruit, train and onboard  pickers (shoppers) in the new city
  • Be responsible for all documentation and contracts of Pickers in the city
  • Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Pickers

 Pickers Training,

  • Ensure that all Pickers  are properly trained and prepared to provide feedback to the Operations Manager
  • Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs

 Pickers performance

  • Evaluate and monitor process and Picker´s performance on a daily basis  and provide strategic plan for improvements
  • Fully train, coach and follow up the Pickers  with their daily responsibilities and duties
  • Follow up of Picker’s KPIs
  • Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
  • Communicate effectively with the local Operations Manager on customer support processes and operations
  • Improve processes on behalf of Pickers through projects (when necessary)

 Pickers support

  • Be there for the Pickers  when they need support
  • Take care of procurement, ensuring that all Pickers receive the work kit and are ready to spread the Glovo brand

Requirements:

  • Have previous experience in Supermarket Ops  & people management
  • Good communicator with ability and agility to solve problems
  • Being highly motivated to work for a fast-growing startup
  • Basic Excel and Data Interpretation Skills
  • Enjoy learning and adapting to new technologies
  • Have initiative, be proactive and autonomous - Glovo is also yours!
  • Have good energy and like what you do, even on bad days
  • University degree or equivalent experience

Benefits:

  • A seat on the rocket ship, an opportunity to work closely with all the
  • departments at Glovo
  • Scale with a rapidly growing startup, with tons of opportunity for growth
  • Work in an international, dynamic and passionate environment, and play a
  • role in transforming how we access our cities
  • Competitive salary based on experience and equity plan
  • Free Glovo credits

 

Apply for this Job

* Required
File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education