We’re looking for a senior IT Support engineer in our headquarters that will support internal and external teams across many cities in 3 continents.
 
We expect you to be a team player into IT department who love interacting with humans as much as technology, going the extra mile to help teams to reach a balance between flexibility and security using their tools.
 
Are you a problem solver? We require you’re a proactive person who like challenges working hand-in-hand with highly skilled technicians (developers, data-scientists, designers… ) and highly talented operations (hr, sales…) filling technical gaps and automating repetitive work as much as possible.

You will:

  • Collaborate into definition and improvement of IT global strategies, from device and license acquisition to networking, security and SSO.
  • Maintain SLAs, contracts and other security agreements.
  • Manage and administrate our main tools: Google Suite, Jumpcloud, AD, LDAP, MDM, Jira, Slack…
  • Troubleshoot and resolve problems regarding networking (VPN, TCP-IP, WAN, LAN…) on-site and remote to our offices, as well other connected resources: AV/VC meeting rooms, printers...
  • Keep track of the inventory, reparation and troubleshooting of laptops/workstations (mixed environment mostly Mac, some Windows and even some Linux) and their peripherals.
  • Help to integrate platforms, coding when it’s necessary, making platforms to work together seamlessly, with automation and user autonomy on mind.
  • Lean coder, with experience using VC tools in CI/CD environment.

Requirements:

  • Great communication skills, written and spoken in English, Spanish would be a plus. You like people. You like talking with people. You like helping people. (This role is as much about people as it is technology.)
  • You are an experienced IT support technician with demonstrable experience working in highly changing environments with L1, L2 and L3 issues, keeping SLAs.
  • Proficiency in at least one programming language, with automation in mind. This is a hands-on role.
  • You don’t know everything, but you’re willing to learn anything.
  • You’re good at managing time and prioritizing requests.You’re proactive, motivated, and love challenges.
  • You are able to avoid distractions and focus on what needs to be done.

Bonus Points:

  • Good knowledge of GSuite and its API or automation tools.
  • Experience using ticketing systems, like Jira.
  • Experience working with SCCM/Intune environments.
  • Experience working with OS X environments/Windows/Linux on a professional level.
  • Experience managing MDM and BYOD suites.

Our core values are very important to us:

Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

Everyone Wins: We are here for the long run. Glovers, Partners, and Users are in the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.

Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!
 
If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Offices based in trendy Poblenou (L4), 10 min away from the beach
  • Social benefits (such as fresh fruit every day, free lunches from our yummy partners once a week, beers on Fridays, Culture Days every 6 weeks, the best coffee machine in the world,...)
  • Young, international and talented team, used to work in a fast paced and vibrant way - currently, we are over 900 employees from all over the world!

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