Glovo delivers the best of your city right when you want it. Our Operations department takes care of a wide range of responsibilities, including ensuring the sustainability of our fleet and the satisfaction of our partners.
This role will require a mix of analytical skills, management skills, people skills, and creativity to tackle different challenges.
The couriers, Glovers for us, are a key player in Glovo’s marketplace and you will need to ensure the fleet's the long-term sustainability, as well as its daily performance.  
Among other things, you will ensure an adequate supply of couriers in the whole territory as well as working directly with the OPS team to define and refine processes across the marketplace.

You Will:

  • Own operational metrics in the country, track and report to OPS VP and Italy GM on a weekly basis
  • Manage Operations Managers and Specialists teams (+10), including hiring, training and mentoring
  • Understand, deep-dive, have under control and improve the supply status to ensure we deliver operational excellence and top-performer customer experience
  • Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses
  • Implement, standardize and execute processes among all cities
  • Contribute towards the continuous improvement of the global operations department thru out-of-the-box thinking


  • 5+ years of experience in high demanding positions (operations, consulting, investment banking, etc.)
  • Degree in Engineering, Economics or similar
  • Strong analytical skills are a must
  • 2+ years experience managing high performance teams to inspire, coach and mentor Operations Managers to support their development and competency
  • Strong organisational skills and delegation, ability to prioritise and multitask, work well under pressure, handling multiple issues simultaneously in a dynamic and environment
  • Combine a day by day and tactic management with a strategic and long term view
  • Outstanding leadership skills and relationship with peers and other departments
  • Open to change (changes seeker)
  • Hands-on
  • Effective communication skills (both to the team and upstream)
  • Out of the box thinker and high level of self-initiative (proactive in finding new solutions to new issues)
  • Project Management experience
  • Results oriented, autonomous and efficient
  • Professional English is a must
  • Knowledge in SQL is a plus
  • Our core values are very important to us:

    Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

    Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.

    Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

    Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

    Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

    If you believe you match these values, we look forward to meeting you!


  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Generous equity pack for all employees
  • Young, international and talented team, used to work in a fast paced and vibrant way - currently, we are over 800 employees from all over the world!

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