Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world.
 
As an Operations Manager, you will be responsible for building, engaging and retaining couriers (glovers, as we like to call them). The Glovers, are a key player in Glovo’s marketplace and you will need to ensure the long-term sustainability of the fleet as well as its daily performance.

You will:

  • Frame the launching city, building the on-demand infrastructure from scratch
  • Develop and optimize processes as the city scales. Think about what the processes will look like a few weeks into operations vs few months
  • Understand, deep-dive and have complete understanding of the supply situation at all times
  • Analyze daily and weekly operation metrics with a macro view of the long term success of the city
  • Optimize delivery times and Glover earnings
  • Identify channels to source new leads and potential Glovers through both online and offline mediums
  • Develop analytical frameworks and models for your city and the region

Requirements:

  • 2+ years of experience in high demanding positions (operations, consulting, investment banking, etc.) - Experience in on-demand delivery is a plus
  • Analytical skills are a must
  • Knowledge of SQL preferred
  • Results oriented, autonomous and efficient
  • Leadership - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
  • Degree in Engineering, Economics or similar preferred
  • Availability to travel
  • Our core values are very important to us:

    Gas: We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.

    Everyone Wins: We are here for the long run. Glovers, Partners and Users are on the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.

    Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.

    Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.

    Glownership: Act as one company—one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you do it. Glow it!

    If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Unisalute: Appointments and tests for 20€
  • Travel compensation
  • Free Glovo credits
  • Free coffee and snacks!
  • Attractive compensation and equity plan
  • Team building activities
  • International and talented team, used to working in a fast paced and vibrant way!

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