This role will require a mix of operations management skills, people skills, and creativity to tackle different challenges.  The couriers, Glovers for us, are key players in Glovo’s marketplace and you will need to ensure the fleet's the long-term sustainability, as well as its daily performance.  
 
To ensure excellence experience for our Glovers’ users, we have local teams of Glovers Specialists that own the Glovers' processes.

You will

  • Manage Glover Specialists’ team in your city, including hiring, training and mentoring
  • Understand, deep-dive and have under control the supply status to ensure we deliver operational excellence and top-performer customer experience
  • Implement, standardize and execute processes among cities
  • Contribute towards the continuous improvement of the global operations department thru out-of-the-box thinking

Requeriments

  • 2+ years of experience in high demanding positions (operations, consulting, investment banking, etc.)
  • Experience in on-demand delivery is a plus
  • Results oriented, autonomous and efficient
  • Leadership skills - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
  • Degree in Engineering, Economics or similar
  • Professional English is a must
  • Our core values are very important to us:

    Good vibes: Build a team of people that radiates positive energy. No assholes allowed: Always be upfront, honest and kind. The road we chose is very bumpy. Stay optimistic no matter what

    Stay Humble: Always act humble: Everybody has to roll up their sleeves and get their hands dirty to make our big plans a reality. We invest smartly and keep a close eye on our costs

    Raise the bar: You're curious and capable; that's why you're at Glovo. You care deeply about improving your talents and look for opportunities to do so. Then put everything to work to reach your full potential

    Glownership: Act as one company—one team: Pro-Glovo, not pro-department. Think beyond your role; help before you’re asked. Learn Glovo A to Z. Figure stuff out on your own. Make sure your shit works!

    Everyone Wins: Don’t settle for growth alone. Build a sustainable Glovo that benefits everyone. Consider how every decision makes for the most positive impact possible in the long-term

    Gas: Fear mediocrity over mistakes. Think big, work hard, be proactive, take smart leaps and lead the way.
If you believe you match these values, we look forward to meeting you!

Benefits

  • The opportunity to change the world and see how everyone uses the product you build
  • Work in an international, dynamic and passionate environment with a great company culture

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