New Business is one of the key areas at Glovo- a startup within a startup!
 
Glovo is rapidly expanding its customer base and we are looking to bring someone onto the team who will help build customer relationships and grow accounts in the SMB and Commercial segment. This individual will work closely with both the Sales and Customer Success teams to ensure an ideal on-boarding process, long term customer experience with Glovo, and ultimately drive renewals and upsell for an existing book of business.
 

You will: 

  • Serve as primary owner of all renewals and upsell business for the Commercial and SMB teams
  • Work with customer success to understand our portfolio of business within these segments and identify key customers for expansion
  • Work with Customer Success, Marketing and Sales to define the best way to position new products and services to the existing customer base
  • Own contract and commercial negotiations with the guidance of management
  • Build relationships with key executive stakeholders within those accounts and work with Customer Success teams to understand health of customer portfolio
  • Use understanding of customer portfolio and forecasting process to accurately predict expansion revenue
  • Handle NDAs with little legal involvement
  • Develop familiarity with and then deeper understanding of Glovo’s position and legal climate vis-a-vis data privacy, GDPR
  • Train sales team, get buy in, hold teams accountable to agreed process

Requirements:

  • At least 2 years in a customer facing role, with preferably 2+ years in a quota carrying role (either account management or new business sales)
  • Excellent relationship building skills with demonstrated success building relationships with Executives within customer accounts
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
  • Experience negotiating and handling commercial conversations with customers
  • Prior experience in a Contracts Manager and/or Account Manager role with demonstrated tech licensing and SAAS commercial contracts experience
  • Ability to manage simultaneous projects and quarter end crunch times by setting priorities and being flexible
  • Ability to spot issues and problem solve with exceptional attention to detail
  • Ability to perform in a fast-paced, deadline-driven environment
  • Aptitude to evaluate and help implement new systems and technology

Benefits: 

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Offices based in trendy Poblenou (L4), 10 min away from the beach
  • Generous equity pack for all employees
  • Social benefits (such as fresh fruit every day, free Wednesday lunches from our yummy partners, beers on Fridays, bi-monthly culture days, the best coffee machine in the world,...)
  • A young, international and talented team, used to work in a fast paced and vibrant way - currently, we are over 700 employees from all over the world!

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