Glovo is a Barcelona based start-up that is transforming the way consumer access local goods, enabling anyone to get nearly any product delivered in less than 60 minutes. We are present in more than 19 countries many more to come!
 
The main task in the Operations Courier Coordinating department is to supervise and coordinate Glovo operations regarding Glovers - our couriers.

You will:

  • Monitor, anticipate and manage the live operation to ensure a great user experience
  • Manage real-time fleet capacity
  • Lead the communication with the fleet for ongoing orders
  • Give an structured and actionable daily feedback to the ops managers
  • Ensure a smooth operation by coordinating communication with Live Operations support

Requirements:

  • Previous experience as a dispatcher or similar position
  • Good skills in MS Office, G-docs and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent problem-solving ability
  • Positive and patient
  • Our core values are very important to us:

    Gas: Fear mediocrity over mistakes. Think big, work hard, be proactive, take smart leaps and lead the way

    Good vibes: Build a team of people that radiates positive energy. No assholes allowed: Always be upfront, honest and kind. The road we chose is very bumpy. Stay optimistic no matter what

    Everyone Wins: Don’t settle for growth alone. Build a sustainable Glovo that benefits everyone. Consider how every decision makes for the most positive impact possible in the long-term

    Stay Humble: Always act humble: Everybody has to roll up their sleeves and get their hands dirty to make our big plans a reality. We invest smartly and keep a close eye on our costs

    Glownership: Act as one company—one team: Pro-Glovo, not pro-department. Think beyond your role; help before you’re asked. Learn Glovo A to Z. Figure stuff out on your own. Make sure your shit works!

    Raise the bar: You're curious and capable; that's why you're at Glovo. You care deeply about improving your talents and look for opportunities to do so. Then put everything to work to reach your full potential
If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Young, international and talented team that, if they don’t become your best friends, they will at least teach you a bunch

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