Glovo delivers the best of your city right when you want it. Our Operations department takes care of a wide range of responsibilities, including ensuring the sustainability of our fleet and the satisfaction of our partners.
The Head of Operations will play a strategic role in the region with direct oversight of both Partner Operations (e.g. stores and restaurants) as well as Supply Operations (i.e. couriers) across Spain and Portugal. This role will require a mix of leadership skills, operations skills and creativity to tackle the different challenges.

You Will:

  • Ensure an adequate supply of couriers across the territory, working directly with the General Management team to define and refine processes across the marketplace
  • Ensure our Partners' long-term sustainability and their daily performance, as they are key players to the overall product experience
  • Provide leadership and guidance to cross-functional teams in order to guarantee the achievement targets and KPIs
  • Improve and re-design any necessary process to ensure and maintain a good relationships with our partners and glovers
  • Drive, structure, analyze and channel daily work and information - setting goals, delegating, and supervising the  team’s performance
  • Recruit, train, mentor and motivate the Glovers' Specialists and AM teams
  • Work closely with our supply and partner departments to improve the overall operational efficiency by making sure we always deliver the best service/support to our partners and glovers

Requirements:

  • You have excellent English proficiency and native level of Spanish or Portuguese
  • You have at least, 3-year experience in managing high-performance Operations teams with at least 5 agents
  • You've got a good judgment but own up to your mistakes
  • You're extremely curious and have a desire to acquire a deep understanding
  • You find smart and elegant solutions to complex, multi-disciplinary problems
  • You're extremely agile and thrive in ambiguous environments
  • You are always respectful, kind and fair. You've managed large or multiple teams and all of your (former) reports speak highly of you as a manager and leader
  • You have an ambition that makes some people think you're crazy while inspiring others
  • Our core values are very important to us:

    Gas: Fear mediocrity over mistakes. Think big, work hard, be proactive, take smart leaps and lead the way

    Good vibes: Build a team of people that radiates positive energy. No assholes allowed: Always be upfront, honest and kind. The road we chose is very bumpy. Stay optimistic no matter what

    Everyone Wins: Don’t settle for growth alone. Build a sustainable Glovo that benefits everyone. Consider how every decision makes for the most positive impact possible in the long-term

    Stay Humble: Always act humble: Everybody has to roll up their sleeves and get their hands dirty to make our big plans a reality. We invest smartly and keep a close eye on our costs

    Glownership: Act as one company—one team: Pro-Glovo, not pro-department. Think beyond your role; help before you’re asked. Learn Glovo A to Z. Figure stuff out on your own. Make sure your shit works!

    Raise the bar: You're curious and capable; that's why you're at Glovo. You care deeply about improving your talents and look for opportunities to do so. Then put everything to work to reach your full potential
If you believe you match these values, we look forward to meeting you!

Benefits:

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Offices based in trendy Poblenou (L4), 10 min away from the beach
  • Generous equity pack for all employees
  • Social benefits (such as fresh fruit every day, free Wednesday lunches from our yummy partners, beers on Fridays, bi-monthly culture days, the best coffee machine in the world,...)
  • Young, international and talented team, used to work in a fast paced and vibrant way - currently, we are over 700 employees from all over the world!

 

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