Overview

Glossier is looking for an experienced quality and manufacturing engineering leader to define, develop and lead Quality Assurance within the Product Operations team. This position is a unique opportunity to build out the physical product QA function at Glossier, including defining quality processes, supplier audit procedures, manufacturing documentation and overall expectations of excellence to support each product launch and post-launch troubleshooting in mass production quantity. She/he will interact with many cross-functional teams from product development through to customer support, and be in constant communication with our vendor base, ensuring utmost quality for every product delivered to our customers.

Responsibilities

  • Build Glossier’s physical product Quality Assurance team, prioritizing customer product experience with the highest quality standards.
  • Oversee manufacturing activities at each product launch and follow-on production. Draft, review and approve product specifications, quality standards, inspection SOPs, defect definitions, tolerance levels and AQLs for each layer of supply chain.
  • Support the evolution of Glossier’s product development process, ensuring quality processes are in place to guarantee product excellence.
  • Work with customer support team to establish strong ties and data in-flow for customer-reported quality concerns.
  • Review DFMs with Contract Manufacturers and advise on optimization for scale-up from lab to small batch sample to mass production.
  • Design and manage on-going functional testing, dimensional analysis and defective product evaluation for proactive and reactive problem solving at both scale-up and on-going production stages.
  • Establish process and lead supplier facility audits for quality and CSR (corporate social responsibility), reviewing adequacy of supplier’s quality assurance programs for existing and new vendors and documenting all associated details.
  • Interact with suppliers and regulatory agencies to ensure internal quality and regulatory requirements are met.
  • Help vendors to design optimal incoming, in-line and outgoing quality inspection criteria and testing SOPs, and establish communication protocol for sharing this data.
  • Develop and apply in-depth understanding of Glossier’s manufacturing processes and work with product and packaging development teams to influence future product roadmap and product decisions.
  • Do whatever it takes to scale up the production and prevent defect escape to end customers.

Qualifications

  • Bachelor's degree in Engineering, or other technical related discipline
  • 7+ years of quality experience within manufacturing, processing, engineering or similar environment in chemical or hardware industry
  • Experience in GMP/cGMP processes and documentation requirements
  • Quality tool knowledge in data collection, process control via SQC, SPC, DOE
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities
  • Team player with strong interpersonal and executive communication skills
  • Schedule to support domestic and international travel (up to 40%)
  • Ability to multitask and adapt to a rapidly evolving product environment

Preferred Qualifications

  • Experience working in a fast-paced start-up culture
  • Six Sigma certification
  • Experience building an organization
  • Creative aptitude and/or appreciation with a strong grasp of the Glossier brand

About Glossier

Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.

 

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

Apply for this Job
* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Glossier are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.