Overview

Glossier is looking for a Retail Manager to manage the daily Glossier NYC store operations, manage and grow the retail team, capture insights to improve the customer experience, and work cross-functionally to scale the company's retail operations. You’re approachable, knowledgeable, and a natural leader.

Responsibilities

  • Manage day-to-day store operations
  • Manage store inventory
  • Manage Sale Associates team (i.e. scheduling, internal experience, feedback etc.)
  • Mentor, train, and monitor in-store team of 20 employees (and growing!)
  • Identify opportunities to improve both the customer experience and in-store operations
  • Put new processes in place and play a role in scaling Glossier’s retail operations
  • Be an expert on the Glossier brand and on all Glossier products
  • Act as main point of communication between the retail space and the company's HQ
  • Educate customers about Glossier products and facilitate sales

Minimum Qualifications

  • 5+ years of previous sales and store management experience
  • Previous experience working in high traffic stores
  • Experience managing and tracking inventory
  • Impeccable customer service skills: identify customers’ needs and tailor solutions accordingly
  • Approachable: act like a friend that gives great Glossier advice, with a personal touch
  • Thrives under pressure
  • Positive energy: has a “no such thing as a stupid question” attitude
  • Strong attention to details
  • Roll-up-your-sleeves attitude (no task is beneath you)
  • Quick to learn
  • Organized
  • Able to work weekends

Preferred qualifications

  • Passion for the Glossier mission and love for the Glossier products
  • Understanding of the Glossier aesthetic and visual language
  • Experience in recruiting and growing a retail team
  • E-commerce understanding
  • Experience at rapidly scaling start up

About Glossier

Glossier is a beauty brand inspired by what girls want in real life, made by editors who get what works. We test every beauty product under the sun, interview our icons, and are in constant conversation with our customers, community, and Into The Gloss readers. Everything we do is distilled into our essential, easy-to-use skincare and makeup products that enhance–never hide–your real skin.

Glossier lives in NYC, is sold on the internet, ships to the US and Puerto Rico, and thinks you look nice today.

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