***Göteborg, Sweden or Remote EMEA***

About the Role:

  • Monitor, Triage, and escalate alerts at a Tier 1 level within defined SLAs from both Sophos and AWS.
  • Analyze records and logs through SIEM tools to spot underlying trends and potential issues.
  • Create filters, reports, dashboards, and alerts in support of security and production operations.
  • Assist with real-time security incident handling and tracking tasks to support Incident Response Team.
  • Provide system change recommendations to administrators based on findings during investigations or threat information reviews.
  • Work in an Agile and Scrum based project environment to manage support cases across the organization.
  • Provide technical support across the company on a case-by-case basis as reported by users or monitoring tools.
  • Troubleshoot and resolve issues with software or hardware.
  • Provide Administrative user support such as user and group management, account password resets, and email administration.
  • Work primarily in a MacOS based environment with some support for Windows devices and mobile devices
  • Working knowledge or experience with different enterprise applications to be able to troubleshoot and solve unknown or new technical issues.

 

About You:

  • Bachelor’s degree in information technology, information systems, computer science, or related field.
  • Related professional certifications are a plus.
  • 3-4 years of experience working with security information and event management systems and in an IT support role.
  • Knowledge of log analysis, network traffic analysis, malware investigation/remediation, SIEM correlation logic and alert generation.
  • Knowledge of Amazon Web Services, such as containers, database, and front-end web.
  • Experience with Google Suite, Microsoft Office, Okta, Jamf Pro, Atlassian Jira and Sophos.
  • Knowledge of Amazon Web Services, such as containers, database, and front-end web.

 

About Glooko:

There are over 420 million people in the world with diabetes and Glooko helps them, as well as their physicians and care team, manage the disease more easily and cost effectively. Glooko is the Unified Platform for Diabetes Management and provides an FDA cleared, HIPAA compliant Web and Mobile (iOS and Android) application for people with diabetes and the clinicians who treat them. The platform seamlessly unifies data from over 80 of the leading blood glucose meters, insulin pumps, continuous glucose monitors, activity trackers, and biometric devices to deliver insights that improve personal and clinical decision support.

Glooko’s mobile app and web dashboard enable patients to easily track and proactively manage all aspects of their diabetes care. Glooko’s Population Tracker and APIs offer diabetes-centric analytics and supply insightful reports, graphs and pattern-triggered notifications to patients, health systems, and payers. The Glooko platform also allows customers and third-party developers to create branded modules for Glooko users.

Glooko has a global footprint and is funded and managed by visionary technologists and leaders in healthcare. We offer a very stimulating international challenge in an established, stable international company. The responsibility that comes with this role offers the right candidate great development opportunities – and all the excitement that comes with working at a Silicon Valley based company. We are looking for someone who wants to be a part of our organization for the future with great influence and great responsibility.

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