At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are the key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.
The work you’ll be a part of here will have a positive impact on people and their work/life possibilities around the world. Our industry-leading SaaS-based Global Employment Platform™ enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you.
Beyond a competitive compensation and benefits package, what we offer to all employees is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of impacting the way the world works, today and in the future.
About the position:
G-P’s Customer Success organization works consultatively with our clients to find and compliantly manage the best talent anywhere in the world. G-P’s CSM Operations team ensures our Customer Success Managers and CSM management team are efficient and effective. This role is a strategic partner to the VP, Global Customer Success.
What you will do:
- Represent the requirements for operating procedures, systems and tools, opportunity management, sales forecasting, and training/enablement
- Foster a customer-centric team environment
- Establish success metrics and reporting to provide data driven insights and decision making
- Coordinate among all functions to ensure global consistency, best practices, and that our CSM team is unencumbered and highly productive.
- Key conduit to CSM team to drive understanding and adoption of new products, processes, and tools.
- This role works collaboratively with Field Operations and in a matrixed environment with subject matter experts (SMEs) for systems and process, and planning, reporting, and analysis.
What we are looking for:
- 7-10 years Revenue or Sales Operations management experience. Experience with hyper growth organizations a bonus.
- CRM opportunity management and sales forecasting methodology
- Institute metrics and perform analytics including customer churn analysis
- Sales forecast and pipeline management. Work closely with CSMs and managers to understand trends to improve forecast accuracy, and to provide analysis that informs action to accelerate and close business. Identify opportunities for cross-sell and upsell.
- Experience training and onboarding new sales professionals
- Headcount and Budget management. Capacity planning.
- Ability to both collaborate and influence cross functionally and at all levels within the Excellent verbal and written communication skills
- Agility without foregoing rigor and best practice.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the National Vetting Bureau (Children and Vulnerable Persons) Act 2012, the Private Security Services Act 2004, and the Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016.
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About Us
G-P helps growing companies unlock their full potential by making it possible to build highly skilled global teams in days instead of months. Through our SaaS-based platform, we help find, hire, onboard, pay, and manage team members, quickly and compliantly, to expand growth opportunities for everyone, everywhere – without the hassle of setting up local subsidiaries or branch offices.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.
