Our ideal candidate has a passion for automation, is a deep innovator, wants to solve complex problems, and is looking to be part of a company consistently recognized as a Top Place to Work!

As the leader in the Employer of Record industry, our focus at Globalization Partners is on.

GROWTH – growth of our customers, our business, and our people. We are committed to providing our employees with opportunities for success at every stage in their careers. 

People are the heartbeat of the company and the key to making Globalization Partners an inclusive and fun place to work – a collaborative environment where you can make a real impact and love the work you’re doing!

What you will do:

  • Serve user, desktop, and cloud technology support resources for GP; resolve technology issues and be a “first responder” to help desk tickets, aiding in their quick resolution whenever possible.
  • Configure user accounts (add/move/change) on various SaaS platforms (Microsoft 365, Github, Atlassian, Tableau, Barracuda, Zoom, Slack, and others).
  • Configure new user laptops (onsite or remote via RMM software) and ready them for deployment.
  • Build/deploy/troubleshoot corporate, personal computers (mainly Dell, but others possible).
  • Utilize RMM software to work with users to resolve hardware/software issues as they arise.
  • Deploy/support/troubleshoot conference room technology (video, audio, screen sharing platform(s), recordings, webinars, etc.) if applicable.
  • Add/Move/Change users across GP’s cloud-based enterprise application environment.
  • Work with IT management to ensure proper service records, inventory management, deploy/sunset corporate and end-user technology solutions.
  • Assist in the deployment of training materials.
  • Conduct end-user training on IT solutions where necessary/appropriate.

What we're looking for:

  • Strong knowledge of Microsoft Windows 10 Professional end-user compute platform (OS installation, patching, backup/restore, troubleshooting, software installation, integration with computing peripherals such as video conferencing hardware, audio/video recording systems, webcams, and other peripherals).
  • Strong knowledge of Apple Macintosh operating systems.
  • Knowledge of Microsoft Active Directory concepts and practice.
  • Knowledge of DNS/DHCP/IPv4 and other network connectivity protocols.
  • Knowledge of endpoint security systems for Windows/Mac OS (vendor could vary).
  • Familiarity with Microsoft 365 cloud-based management consoles (Exchange, Azure, SharePoint, Device Management, InTune, Skype For Business, and other cloud-based SaaS management solutions from Microsoft as needed).
  • Knowledge of agent-based remote management/automation technologies (Continuum, ConnectWise, SolarWinds, or other vendors as needed/purchased).
  • Familiarity with RingCentral UCS platform, Slack Software, and Zoom Conferencing System.
  • Strong attention to detail, record-keeping skills, organizational skills.
  • Highly professional demeanor, experience working with worldwide staff in various countries/cultures, ability to think creatively to solve problems.
  • Ability to work off hours occasionally as needed. 
  • Associates Degree or equivalent, demonstrating competencies or study in IT services and support.
  • 2 years of experience working in an information technology department.
  • Prior work with PC hardware deployment from out-of-box experience to active directory joins software installation and end-user acceptance.
  • 1 year working with Microsoft cloud products (365, Azure).
  • 1 year of experience working with video conferencing solutions (Zoom, Teams, Webex, etc.)
  • Prior remote support experience required.

What we can offer you:

Our people are the key to our success and as a Globalization Partners employee, you can be assured that you are our top priority, from once you apply, right through to your first day and beyond.

We work hard and take care of each other, while enjoying ourselves along the way.

We offer a range of great benefits, here are just a few:

  • Competitive salary and bonus
  • Pension package
  • Private healthcare & dental care
  • Remote/flexible working

About Globalization Partners

Hire anyone, anywhere, quickly and easily.

Globalization Partners AI- driven, automated, fully compliant global Employer of Record platform technology is transforming how companies hire talent around the globe. Our industry-leading proprietary technology simplifies onboarding and managing employees anywhere in the world.

With easy-to-use dashboards and a mobile-ready payroll authorization system, our customers can safely and securely access crucial HR documents and authorize and approve global payroll faster than ever.


Globalization Partners: Breaking Down Barriers for Everyone, Everywhere


Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Globalization Partners are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.