Globalization Partners simplifies global business by enabling companies to hire great talent anywhere in the world, without the complexity of setting up foreign branch offices or subsidiaries. You find the talent, and we put YOUR candidate on OUR fully compliant, in-country payroll. This enables you to expand into almost any country around the globe – quickly and easily. Our platform enables you to leapfrog over the legal, HR and tax complexities without having to figure out “how” to do business in a foreign country, while getting all the benefits of a global team.

 

Globalization Partners’ Globalization Partners’ Global Expansion Platform™ enables you to hire in more than 170 countries within days, and without the need to set up costly international subsidiaries. You identify great talent anywhere in the world, and we put them on our fully compliant global payroll—lifting the burden of global corporate tax, legal, and HR matters from your shoulders to ours. Our systems are accessible at the touch of a finger via our software platform and app.  

 

We make it easy for anyone to do business anywhere and hold ourselves to high standards of doing business by maintaining our triple bottom line philosophy that emphasizes happy clients, happy employees and happy shareholders. And not to brag, but we’ve won multiple awards for our culture, including being named as one of the Top 150 Company Cultures in America by Entrepreneur Magazine

 

Globalization Partners

International Business, Simplified.

 

About the position:

As an Account Manager in a fast-growing company, you will have responsibility for supporting our customers as we onboard professionals in more than 187 countries. We need experienced strong account management professionals with the creative thinking to roll with the punches with a fast-growing company while meeting the needs of our customers and continuing to make them love us. We are looking for someone with high energy and a laser-like attention to detail as well as the ability and inclination to roll up his or her sleeves and do whatever it takes to get a job done. 

 

What you’ll do:

 

  • Managing our customers as they expand into 187+ countries around the globe 
  • Build and retain positive relationships with customers that ensure positive feedback and referrals 
  • Helping new customers navigate global expansion while working to grow your existing customer base into new countries 
  • Handle ongoing matters with new and existing customers and work swiftly to resolve queries 
  • Learn to advise on benefits, international payroll queries and other customer matters that invariably arise for customers hiring internationally 
  • Managing customer services calls and platform demos 
  • Preparing and reviewing locally compliant employment contracts 
  • Ability to handle a fast-paced global work environment 
  • Maintaining the Globalization Partners’ database of Global Professionals, Customers, and other information with meticulous detail
  • Work cohesively with all other departments to ensure the growth of the company 
  • Adhere to defined SLA’s and continued customer satisfaction  
  • Ability to take on and lead projects on top of account management 

 

What we’re looking for: 

  • BS/BA Degree or higher in International Business, HR, Law, Finance, or other depending on experience  
  • 3+ years working as an Account Manager with Customer Services/Customer Success experience
  • Ability to handle a fast-paced global work environment 
  • The ability to take on and lead projects on top of customer management 
  • Excellent interpersonal skills, with the ability and experience to quickly build rapport and establish trust and understanding of customers, professionals, and global partners 
  • The ability to understand what is communicated and an urgency to resolve quickly, appropriately, and professionally  
  • Experience working in an international space, or a passion for doing business globally  
  • Extremely professional and a great attitude 
  • Excellent project management skills  
  • Experience liaising with and coordinating multiple team members to drive toward a goal  
  • Ability to pay meticulous attention to detail, yet also see “the big picture”  
  • Experience working with a fast-growing, entrepreneurial company  
  • Experience with Microsoft Excel, Word, Outlook and SharePoint  
  • Experience with a help center support (e.g., Zendesk, etc.) and Salesforce  
  • Someone highly reliable and willing to be flexible  
  • Outstanding verbal and written communication skills  
  • Ability to work independently  
  • Someone highly organized and capable of multi-tasking 
  • Committed to providing great work results 
  • Take accountability for your work and actions  

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