Program Manager, Communications

About the Job:

GH Labs is seeking a Program Manager, Communications to support the Executive Office to guide the development of internal communications as well as leadership communications efforts to advance the goals of the organization.

Role Summary:

The Program Manager, Communications will help drive internal org-wide communications and elevate employee engagement in service of GH Labs’ mission. In addition, they will support executive communications, working closely with the Executive Director, the leadership team, and senior management, to ensure the planning, development, and execution of internal communications. This position will support the business priorities and objectives and align with GH Labs’ values and goals.

The Program Manager, Communications is a member of the Executive Office, which is responsible for driving the organization's pipeline of projects addressing critical technology gaps in low-resource environments with a focus on diagnostics, tools for maternal, newborn, and child health, primary healthcare centers, and last-mile delivery. The Executive Office is also responsible for setting the tone of the organization, ensuring how GH Labs employees work is as effective as the outcomes the team produces.

They will collaborate with colleagues across the organization, and with external partners when necessary, using communications as a tool to advance the mission. They will also partner with stakeholders to co-create employee-driven engagement opportunities to help motivate staff to articulate and embody GH Labs’ values.

Key Duties and Responsibilities:

Communications and Engagement:

• Promote leaders and employee engagement with GH Labs’ mission/vision, strategy, values, and culture through effective experiences, content development, and efficient and effective use of internal channels, programs, and events.
• Collaborate closely with the Executive Director, Executive Business Administrators, HR, and senior leaders to align all company messaging, ensuring an integrated approach that reinforces GH Labs’ mission and values.
• Oversee all day-to-day internal communication platforms such as Virtual Bulletin Board, All Hands Meetings and other live events, company-wide emails from leadership and longer-term projects.
• Support the Executive Director -sponsored culture community of “Values Ambassadors” in collaboration with the support team.
• Provide communications support for org-wide meetings and initiatives (e.g., editing, templates, frameworks, rhythm-of-the-business communications) and provide support for internal change management efforts as needed.
• Create internal communications, write org-wide communications and announcements for promotions, awards, and employee arrivals and departures.
• Manage and maintain the limited external presence we have in place (e.g., Website, LinkedIn.)
• Maintain close relationships with counterparts at Gates Ventures and the Bill and Melinda Gates Foundation to ensure strong collaboration as needed.
• Collaborate with internal writers/editors of scientific articles, as needed.

Required Skills and Experience:

• Bachelor’s degree in Communications, English, Public Relations, or other related field.
• 5 – 7 years of corporate communications experience.
• Demonstrated excellence in writing and data analysis, written and oral communication skills, media relations, and experience advocating and communicating with a broad and diverse audience.
• Excellent organizational and project management skills, to effectively oversee multiple projects simultaneously.
• Demonstrated ability to develop a transparent and candid relationship with colleagues at all levels in the organization based on trust and professional respect.
• Strong interpersonal skills, including the ability to collaborate, listen, challenge, and communicate in a compelling fashion.
• Political savvy and good cultural humility, with ability to actively seek input, find commonalities, and align different priorities across different parts of the organization.
• Experience in a role requiring collaboration in a complex organization and working with external organizations.
• Strong interpersonal skills, with the ability to work effectively with senior leaders and employees across the entire organization.
• Proficient using social media and other web tools.
• Ability to work in a complex and fast-paced environment, managing competing deadlines and priorities.
• Passion for people, and the use of language as a tool to connect others.
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Required Competencies:

GH Labs Success Factors: We believe there are a few prioritized key capabilities and behaviors that are critical to success for all roles at GH Labs. They are:

• Demonstrates Collaboration: actively listens and works with others openly and transparently to create an environment where diverse viewpoints are valued, and information is shared for the purposes of solving problems and achieving collective goals. Seeks collaborative solutions as the best path to sustainable change.
• Accelerates Impact: takes risks, proves/disproves concepts quickly and with a growth mindset, solves creatively, and partners strategically to achieve results and deliver impact on GH Labs mission.
• Promotes Accountability: holds self and others accountable so that success is celebrated, and failure is understood and addressed.
• Establishes Trust: interacts, shares, and receives information and feedback in a way that builds trust and gains the confidence of others.

Role-Specific Success Factors:

• Communicates Effectively: develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, including an ability to influence across boundaries (levels, roles, cultures).
• Ability to Multitask: can effectively prioritize and sequence activities, shifting from strategic and complex work to tactical implementation, as needed.
• Cultivates Innovation: creates new and better ways for the organization to be successful.
• Drives Engagement: creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Global Perspective: takes a broad view when approaching issues, using a global lens and accounting for cultural sensitivities.

Pay & Benefits:

GH Labs is committed to paying employees equitably for substantially similar work. A reasonable estimate of the current salary range for this position is $75,000 to $130,000. We aim to hire new employees between $75,000 to $100,000. allowing future compensation growth within the range based on aptitude in the role and context, and progress and performance against goals over time.

We believe that our employees are the reason for our success. GH Labs proudly supports our employees and their families with a comprehensive fully paid benefits package, including medical, dental, vision, life, AD&D, long-term disability insurance, and a generous employer match to 401(k) retirement savings contributions. Employees receive flexible time off, thirteen paid holidays, and generous paid parental and family leave. Our benefits also include several employee wellness programs and mental health resources, and a substantial charitable giving match.