Role Summary:
The Strategic Initiatives Business Analyst is responsible for the implementation of new strategic initiatives within the Customer Care and Managed Services (CC&MS) team. The individual will work with the Strategic Business Initiatives Business Partner to own the process to operationalize strategy as it relates to new products, scope of services and technology. The role provides input into CC&MS strategy as it relates to automation, efficiency, product growth and knowledge management. The individual works cross functionally across Product, Customer Care, Managed Services, Technology and GHX India.
Roles & Responsibilities:
- Evaluating business processes, uncovering areas for improvement, and developing and implementing solutions within Customer Operations
- Document existing and future business process flows across various systems
- Ather and analyze data from various sources to support strategic decision-making.
- Develop and maintain key performance indicators (KPIs) to measure the success of strategic initiatives.
- Collaborate with different departments and teams to understand their needs, challenges, and opportunities.
- Evaluate corporate systems initiatives and determine best method for implementation
- Facilitate workshops and meetings to gather input and insights from stakeholders.
- Create project plans, timelines, and milestones to facilitate initiative implementation.
- Provide regular updates on the progress of strategic initiatives to relevant stakeholders.
- Monitor and evaluate the performance of implemented initiatives, recommending adjustments and improvements as necessary.
- Conduct scenario analysis to assess the impact of different variables on project outcomes
Required Skills:
- Experience with CRM tools such as Salesforce
- Proven experience as a business analyst or in a similar analytical role.
- Strong analytical skills with the ability to interpret complex data sets.
- Excellent communication and presentation skills.
- Project management experience is desirable.
- Familiarity with business intelligence tools and data visualization techniques.
- Ability to work collaboratively in a team and across different functional areas.
- Strategic thinking and problem-solving capabilities.
- Data analysis: Proficiency in using data analysis tools like Excel, SQL, or BI tools to extract, analyze, and interpret data.
- Process mapping: Ability to create process maps and diagrams to visualize business processes.
- Requirements elicitation: Strong skills in interviewing stakeholders, conducting workshops, and using various elicitation techniques.
- Documentation: Ability to write clear, concise, and well-structured documentation, such as requirements specifications and process models.
- Project management: Basic understanding of project management methodologies and tools.
- Customer service orientation: A focus on providing excellent customer service and support.
- Adaptability: Ability to adapt to changing requirements and priorities.
- Attention to detail: Strong attention to detail and accuracy in work.
- Professional Use of Excel, Power BI, Tableau, Microsoft Office 365 applications, Power Automate & Power Apps is good to have.
Required Experience
- B.S. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience
- Experience in Healthcare, Supply Chain, Procurement / Customer Support is preferred.
- 2+ Years of relevant work experience
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
