Accounts Receivable Specialist III
General Summary:
The Accounts Receivable Specialist III is responsible for managing the company’s receivables and ensuring timely and accurate collection of payments for assigned accounts. Other responsibilities include applying payments, researching complex payment issues, answering incoming emails/calls, providing invoices to customers, collaborating with Sales, and use of Salesforce and Oracle in daily activities.
KEY RESPONSIBILITIES AND DUTIES
- Responsible for all collections and maintenance of assigned accounts (Customer calls/emails, account adjustments, small balance write off, customer reconciliations, customer statements and credit memo application)
- Monitor and apply incoming payments, resolve discrepancies, and handle adjustments as necessary
- Reconcile customer accounts receivable ledgers to ensure accuracy
- Perform reviews of complex accounts
- Continuously update shared system with collection activities for past due accounts
- Participate in weekly collection calls to report on collections to Manager
- Research customer disputes as they pertain to payment of outstanding balances
- Communicate with customers to address payment issues, answer inquiries, process customer refunds, process and review account adjustments, and resolve client discrepancies
- Accountable for reducing delinquency for assigned accounts
- Escalate issues to sales and management when necessary to accelerate the collection process
- Must communicate and follow up effectively with sales team regarding customer accounts on a timely basis
- Assist accounting team with any questions or research needed during the month end close process
- Draft, send and track disruption of service notifications
- Prepare and send other notices to customers as required
- Participate in team planning meetings
- Identify and recommend improvements to processes to enhance effectiveness
- Establish and maintain effective and cooperative working relationships with customers and sales
- Meet defined team goals and activity metrics
- Provide excellent and considerate customer service to customers and sales personnel
- Must be able to work overtime as needed at month end, quarter end, and year end
- Perform other assigned tasks and duties necessary
REQUIRED SKILLS
- Knowledge of Billing and Collections procedures
- Enthusiasm to be a team player and assist others when necessary
- Ability to escalate out of the ordinary problems and assist in resolution
- Strong attention to detail and organizational skills
- Commitment to excellent customer service
- Goal oriented
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- MS Excel, Word and Outlook
PREFERRED QUALIFICATIONS
• Experience with Salesforce and Oracle
• 3-4 years corporate business to business collections experience
The Accounts Receivable specialist III compensation range is: $22.69 - $28.37
The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies, and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
