A high impact role for a seasoned Implementation Consultant with expertise in project management and product implementation. This position focuses on managing the critical post go live phase of the implementation of an invoice automation solution widely utilized among healthcare providers and suppliers. This role will lead efforts to ensure customers achieve maximum value and functionality from the product by resolving technical issues, providing training and serving as a bridge to transitioning a customer to support.
The ideal candidate should possess a deep understanding of supply chain accounts payable processes, industry best practices and experience with invoice automation solutions. In addition to providing exceptional customer experience, the role will leverage the candidate’s expertise in project management, product mastery and exceling in customer facing situations.
At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Principal duties and responsibilities:
- Act as primary contact to lead post go live support activities such as in-depth research and resolution of issues, application configuration, customer training and communication with internal/external stakeholder teams.
- Maintain and regularly communicate updates on execution plans, issue logs and overall status of post go live health.
- Ensure the customer experiences a smooth transition from implementation to support and adhere to metrics provided to measure success.
- Collaborate closely with the product and support organizations to relay customer feedback, document bugs and enhancement requests and opportunities for process improvement.
- Manage escalations and deliver timely resolutions to provide an excellent customer experience.
- Drive the continuous improvement of the post go live experience through best practice strategies to enhance the customer experience as their teams integrate a new solution into their organization.
- Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.
Required Skills:
- Solid working knowledge of project management principles and methodologies such as Agile or Scrum, including proficiency in project management tools and software.
- Implementation expertise in healthcare supply chain, accounts payable processes and familiarity with AP automation software for healthcare organizations.
- Demonstrated success (typically 4-6 years) in leading projects through the post-implementation phase with a focus on customer success and product adoption.
- Proven ability to configure applications with a strong understanding of front-end business processes.
- Exceptional analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- Experience in conducting application training sessions for end users.
- Strong collaborative, teamwork, and interpersonal skills and ability to communicate with all levels of stakeholders, both inside and outside of the company.
- Must possess outstanding communication, analytical, planning, coordination, and negotiation skills, as well as a track record of developing and maintaining strong business relationships.
- We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants.
Required Qualifications:
- Bachelor’s degree in a related field, or combination of education and equivalent work experience.
- Four to six years' experience in an implementation or project management role, preferably in a healthcare account payable, supply chain environment or related discipline.
- Excellent interpersonal, oral/written communication, organizational, analytical, and problem-solving skills.
- Proven ability to build strong, trusting customer relationships and act as a strategic partner in optimizing their use of a product.
- Excellent organization skills with the ability to manage multiple high-priority projects and deadlines simultaneously.
- Experience with data collecting and reporting to monitor performance, identify trends and suggest improvements.
- Ability to travel up to 20%.
Estimated salary range: $98,000 - $130,500
The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
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GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
