General Summary:

We are seeking a proactive and detail-oriented LMS Administrator to join our team. The LMS Administrator will be responsible for implementing, administering, analyzing, and documenting the enterprise Learning Management System (LMS), Docebo. Reporting to the Director of Product Education, the LMS Admin will work closely with the education team to produce online courses and supplemental materials while evaluating and analyzing the utilization of those offerings.

Day-to-day responsibilities will include maintaining online content, resources, and user accounts, creating and running reports, supporting internal and external customers, and managing related communications and announcements. The LMS Admin will also be responsible for documenting our implementation of Docebo, with the goal of creating a comprehensive guide.

In addition to these responsibilities, the LMS Admin will help to define, measure, and analyze the overall effectiveness of all our education program offerings, including but not limited to eLearning, online Product Help, how to videos, and WalkMe content. The ideal candidate will have a working knowledge of Docebo and be able to apply that knowledge to support our team and ensure the success of our education programs.

Key Responsibilities

Manages day-to-day operations of our Learning Management System (LMS), ensuring that all content is loaded and maintained in collaboration with the Instructional Designers
Proactively troubleshoots and resolves any technical issues related to accessing the LMS and course content, ensuring a seamless learning experience for our users
Manages and tracks course enrollment, regularly updating progress reports to keep stakeholders informed
Establishes and maintains a strong relationship with our LMS software vendor, serving as the primary point of contact to communicate system issues and requirements
Develops and implements a long-term plan for the growth and improvement of our LMS, incorporating stakeholder and leadership input and maintaining a transparent roadmap for future work
Collaborates with the Director of Product Education and Instructional Designers to establish reporting requirements for team KPIs, regularly analyzing operational and customer-related data to assess the effectiveness of our education courses and other offerings
Utilizes MadCap Central and Google Analytics metrics to measure customer reach and utilization of product help guides and technical documentation, providing actionable insights to improve our offerings
Stays up to date on relevant industry developments and trends, sharing knowledge with teammates to ensure our LMS remains innovative and effective
Documents and maintains the GHX-specific implementation of the Docebo LMS, creating a comprehensive guide for other team members to follow and ensuring the success of our education programs

KEY Skills/Competencies

Experience administering the Docebo, learning management system
Ability to create actionable reports
Customer-driven attitude and demeanor
Strong organization and project management skills
Intermediate MS-Excel skills to effectively manage and analyze utilization data to help make informed decisions
Ability to work collaboratively with all organizational functions
Comfortable learning new systems, and system interfaces quickly
Excellent writing, editing, and communication skills

Required Education, Certifications, and Experience

Bachelor’s degree in a related discipline, or combination of education and equivalent work experience
4+years of experience managing or implementing a Learning Management System for a customer-facing organization
Working knowledge of the Docebo Learning Management System
Experience with tools for the development and delivery of software documentation
Proficient in standard Windows-based applications (Word, PowerPoint, Excel)

Preferred Qualifications

Healthcare industry, supply chain, or purchasing experience
eCommerce or web-based application experience
Familiarity with web-conferencing solutions like Zoom
Experience working with Google Analytics

Key Differentiators

Operates with a sense of urgency and is an effective leader and influencer in a complex, matrixed organization
Demonstrates thought leadership and ability to understand and resolve customer-related issues as well as business challenges

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Learning Management System Administrator