The Sr. Manager, Research and Content, work closely with a wide variety of cross-functional stakeholders, and report to ED, Research Insights & Content Operations. The Sr. Manager, Research & Content will be responsible for managing daily operations and supporting strategic initiatives for the Research Insights and Content Operation teams. This position will be responsible for designing and maintaining key planning, operational, and continuous improvement processes for the team, supporting execution against objectives and key results. Sr. Manager, Research & Content will also manage a team of research and clinical data subject matter experts and provide oversight, training, work review, and development for those teams supporting researchers or analysts.
The successful candidate will have a general understanding of healthcare operations with a strong background in managing teams with operational rigor. They will be a strong, independent contributor with a team player mentality and effective collaboration skills. They will also share a passion for learning and demonstrate adaptability to changing priorities in alignment with business goals and customer needs. Up to 25% Travel required annually for internal team, offsite and review meetings.
Key Duties & Responsibilities:
▪ Design, implement, and maintain key processes for Research & Content Operations
▪ Facilitate planning and implementation of business Objectives and Key Results
▪ Collaborate with other team leaders to define key performance indicators and other metrics related to production volume and quality for onshore and offshore operations.
▪ Create and maintain dashboards for operating metrics with the help of relevant reporting tools to inform progress, prioritization, and overall operations.
▪ Generate data-based insights and recommendations for staffing, process improvement, and other elements of team operations.
▪ Manage and develop a team of clinical data analysts, research analysts, content data specialists and/or other supporting team roles.
▪ Collaborate with other team leaders and or managers to manage prioritization of daily work across implementations, client projects, strategic initiatives, and other tasks.
▪ Maintain capacity planning and staffing models for the Research & Content teams to ensure adequate resources are available to accomplish objectives, key results.
▪ Collaborate with cross-functional stakeholders to align on implementation processes, deliverable expectations, and other operational decisions.
Qualifications:
▪ BS or MS in engineering or natural science concentration OR MBA (any discipline) with a clinical or supply chain background.
▪ 5+ years’ experience in managing teams as an operating leader at a technology and/or healthcare organization (e.g., pharma, medical device, hospital, clinical research).
▪ Experienced people manager, including daily work management, training, and professional development
Knowledge, Skills, and Abilities:
▪ Proficiency in Excel and MySQL required.
▪ Knowledge of hospital supply chains and medical devices strongly preferred.
▪ Strong organizational skills with an ability to manage multiple teams, prioritize objectives, develop & execute solutions.
▪ Strong communication & presentation skills (listening, verbal and written) with the ability to communicate with cross-functional onshore/offshore stakeholders.
▪ Experience in process management and operational improvement.
▪ Any experience with offshore operations will be a plus.
Estimated salary range: $109,700 - $146,200
The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
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GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
