We are seeking an experienced and dynamic leader to build and lead Glean’s Consulting Services organization. This role reports to the VP, Customer Success. This leader will own the P&L for consulting services and be responsible for driving the strategic direction of this team and overseeing the global delivery of all services, ensuring the highest level of customer satisfaction. They will manage a highly technical team of Solutions Architects, Implementation Managers and other delivery resources. This role requires a strategic thinker with strong leadership skills, a deep understanding of the industry, and a proven track record of managing and growing professional services teams.    

 

Key Responsibilities:

  1. Leadership and Management:
    • Build the services team by hiring exceptional Solution Architects with deep technical expertise.
    • Lead, mentor, and develop a high-performing team including building strong first line Managers as we continue to scale.
    • Foster a culture of high performance, continuous improvement and customer centricity.
  2. Services Portfolio and Planning:
    • Set clear goals and objectives for the services team and ensure alignment with overall company objectives.
    • Develop and execute the consulting services strategy, including service offerings, delivery models, and go-to-market plans.
    • Own headcount planning based on the forecasted growth of services
  3. Services Delivery:
    • Oversee the delivery of all services to ensure they exceed customer expectations. 
    • Identify new services opportunities and drive innovation in service delivery. Implement best practices and standardized processes to continuously improve efficiency, quality and customer satisfaction. 
    • Partner with the operations team to build out systems and processes that enable us to scale and deliver services efficiently 
    • Monitor and manage key metrics related to project delivery, resource utilization, budgets etc. 
  4. Customers Relationship Management:
    • Build and maintain strong relationships with key customers. Act as the primary point of contact for escalated customer issues and ensure timely resolution.
    • Gather customer feedback and use it to drive continuous improvement.
  5. Financial Management:
    • Manage the Consulting Services P&L. Monitor financial performance and implement strategies to achieve financial targets including revenue growth, margins.
  6. Cross-functional collaboration:
    • Partner with the Sales team to scope services proposals and sell services. 
    • Work closely with Sales, Customer Success, Support and R&D, to ensure seamless delivery of services.
    • Share prioritized customer feedback with R&D teams to ensure we are making our customers successful and enhancing value realized from Glean.
  7. Reporting and Analytics:
    • Develop and maintain key performance indicators (KPIs) to measure the success of the services group including financial metrics, value realization, customer experience, services delivery etc.
    • Provide regular reports to management on performance and key initiatives.

 

Required Qualifications:

  • Bachelor's degree in Computer Science, or a related field. MBA preferred.
  • 12+ years of experience in Professional Services / Consulting at a SaaS or technology company with at least 7+ years in a leadership role.
  • Experience leading a global, geographically distributed team.
  • Proven track record of successfully managing large-scale SaaS deployment projects with an emphasis on large-scale, enterprise cloud deployments.
  • Strong understanding of SaaS software architecture and deployment best practices.
  • Relationship Builder: Excellent customer engagement skills with proven record of building strong customer relationships. 
  • Authentic Leader: Builds great teams around a focused mission. Translates overarching business goals into specific objectives for each member of the team. Ability to collaborate, mobilize and engage multiple stakeholder groups at different levels.
  • Solutions-oriented: Inspired by execution; has a bias for action in a hands-on capacity. Conveys a sense of urgency and drives issues to closure.
  • Creative problem-solving skills and a results-oriented mindset.
  • Proficiency in project management software tools and methodologies.
  • Ability to adapt to changing project requirements and priorities.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Glean’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.