Hi 👋 we’re Glean. We make study software that improves your confidence and ability to learn.
- We’re a SaaS scale up and one of the fastest growing tech companies in the North.
- There’s 100+ of us around the UK with our HQ in Leeds.
- Our software is award-winning and used by 100,000s of students at over 800 universities & colleges worldwide.
- We’re growing so we can achieve our mission to support 1 million students to become better learners by 2026.
The Role
Glean are looking for an enthusiastic and highly organised Finance Administrator to join our rapidly growing team! We are looking for an expert multi-tasker with a keen eye for detail to join our Finance function, to provide a range of hands-on administration throughout the entirety of the sales process, all whilst keeping an eye out for opportunities to improve and optimise processes, to help the function run as seamlessly as possible, and to deliver best-in-class service to all customers of Glean.
This opening will be suited to someone who can adapt to an ever-changing workload, and offers variation and challenge that you may not find with other administrative positions - if this sounds like it’s suited to the way you like to work, then you could be just the person we’re looking for!
Key Responsibilities:
Order Processing
Order processing is a fundamental part of the role. You will be responsible for managing customer orders and ensuring they are inputting accurately and efficiently and in line with our internal guidelines.
- Processing orders and keeping the customer updated throughout the process
- Support with purchases, providing quotes and answering enquiries
- Maintain and build strong relationships
Customer Onboarding
- CRM management to ensure accurate subscription information is maintained
- Setting up institutions with the correct product and account, ensuring a seamless onboarding journey
- Update and maintain vendor information
- Providing quote approval
Sales Ledger
- Generating and issuing invoices
- Maintaining accurate billing information
- Receiving payments from customers in Xero and Chargebee
Credit Control
- Ensure customers are paying on time by applying our robust debt collection process
- Provide regular aged debtor reports to the business in a clear and punctual manner
- Have excellent customer service and verbal communication skills when communicating with customers
Legal & compliance
- Working closely with the Legal team in completing Vendor/Supplier paperwork
- Issuing licence agreements and order confirmations
- Regular audits to ensure accuracy
- Adhoc legal administration
Person Requirements
- Administration and customer support experience - minimum of 1-2 years experience in a similar role
- Highly organised with excellent attention to detail
- Self-motivated, with the ability to proactively manage your own agenda and work with minimal supervision
- Highly adaptable and able to manage an ever-changing workload
- Works effectively to deadlines and competently works on multiple tasks simultaneously
- Genuine desire to support the function with continuous improvement
- Experience with FinOps systems such as Chargebee, Xero and Hubspot are highly desirable
Salary & Benefits:
£20,000 - £25,000 dependent upon experience
🏖️ 33 days annual leave (Inclusive of bank holidays)
🎄 3 gifted days off at Christmas
🎓 Generous individual learning and training allowance
⌚ Truly flexible hours to suit when you work best
💻 Full home working set up and beautiful collaborative office space
🌴 Nomad working policy with family travel insurance
🍼 Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)
🤍 Health cash plan (from glasses to massages)
💸 6% employer pension contribution
🏢 Location:
The Administrative Support Advisor role is a hybrid position. We have a beautiful office space in Leeds and we love it when we get together to collaborate in person.
If you have any questions before you apply please reach out to recruitment@glean.co
💡 What to expect next:
We’ll review your application and provide a response within 1 week. Even if it’s not the news you’d hoped for, we appreciate it’s good to know either way.
If we invite you to meet with us for interview, here’s an overview of what the process will look like:
- Screening interview with someone in our Recruitment team (30 minutes).
- First stage interview with the hiring manager and another Glean colleague (1 hour) plus a 30 minute task
- The final stage is a 1 hour culture and values interview. You will be meeting with the hiring manager and one of the Executive Team.
Ahead of your interview you will receive a confirmation email outlining who you’ll be meeting and when, anything you’ll need to prepare in advance and any resources we think you might find helpful.
👀 Interested in learning more about a career at Glean?
Here are a few further resources:
💌 Not quite the right role for you however you’d love to be a part of Glean’s journey?
Let’s connect! Reach out to recruitment@glean.co and we’ll add you to our network, to keep you updated with any future opportunities we think you might be interested in.
📄 Applicant Privacy Notice
We think it’s important that you understand how we use and handle your personal information, so here’s a link to our privacy notice. By submitting your application, you’re confirming that you’ve read and understood this notice.
About Us
Glean empowers learners with the confidence and ability to build useful knowledge in an age of information overload. Our inclusive learning technology is used by 100,000s of students to gain 21st century learning skills with a proven note taking process. We aim to reduce waste by helping learners to get more value from working with spoken language.
Our mission is to challenge how the world thinks about learning so that it’s more accessible, productive, and purposeful for all learners. Join our values-driven and growing team if you’re excited by our goal to change a million lives for the better.
