GlacierGrid is a leading energy industry player dedicated to providing innovative and sustainable solutions to meet the ever-growing demand for energy. GlacierGrid focuses on shifting and reducing electricity usage for commercial establishments.
- Base: $80,00
-
OTE $95,000
- 0.05- 0.10% equity grant
As a Customer Success Manager you will be responsible for managing customer accounts from pilots to expansions. You will ensure that proof of concepts are successful by coordinating between implementation, product, sales, and the customer. You will continually manage accounts after an expansion with quarterly business reviews.
This role reports directly to the Senior Customer Success Manager and is based remotely with some travel required to headquarters in San Francisco, CA (quarterly).
Responsibilities
- Manage the customer relationship post-contract
- Manage the communications with the customer during pilots
- Manage internal stakeholders during the pilot process
- Manage monthly pilot success meetings with customers
- Resolve any issues during pilots with support, sales, or implementation
- Meet with customers on a quarterly basis to present the quarterly business review
- Work with our product, implementation, and support team members to provide a quality service to our customers
- Continuously improve pilot to expansion conversions
- Continuously manage post-contract customers to reduce churn
- Become a power user of GlacierGrid's platform
- Be organized - track customer metrics and data meticulously
Qualifications
- Have a 4 year degree
- Have experience in customer relationship management (technology/Saas product is a bonus) and have a passion for sales/sales support
- Have excellent interpersonal, verbal, and written communication skills
- Possess a high degree of resilience
- Are extremely coachable and willing to receive and implement feedback. No matter how big or small the feedback is, you implement it as soon as you receive it and share it with others when you see success.
- Have experience working with a CRM (Salesforce, Hubspot) for all aspects of sales pipeline management, forecasting, and account activity tracking.
- Have a competitive edge and thrive in a fast-paced, dynamic startup environment - you’ll do anything to close a deal and love to celebrate wins in slack with your team.
- You are driven to work at companies that have a meaningful impact on stanching CO2e emissions.
About GlacierGrid
GlacierGrid is a technology startup that builds IoT-powered temperature monitoring and analytics, which prevent food, product, and energy waste, the major drivers of climate change. Deployed across industry leaders, including McDonalds, Burger King, Domino's, TGI Fridays, 7-Eleven and Wyndham Hotels, we partner with diverse organizations, from national restaurant brands to top supply chain businesses in food and healthcare, to increase profits while protecting our planet.
Founded by experienced entrepreneurs from Harvard, Columbia and UC Santa Barbara, we’re a mission-driven team passionate about food, climate and health. We are headquartered in San Francisco, and supported by experienced venture capitalists including Zero Infinity Partners, D. E. Shaw, Deciens Capital, Sequoia Capital, Govtech Fund, Collaborative Fund, and Social Capital.
Our Commitment
At GlacierGrid, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.
