The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,800+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
As a UX Researcher at GitLab, you will be responsible for guiding research initiatives within our Manage & Plan product groups. These groups are working on features and capabilities related to access management, product planning, project management, and more.
You may be conducting persona research to enhance our knowledge of System Administrators, Product Managers, and Executives; conducting complex solution validation studies around our Work Items effort as we aim to provide a unified experience as we restructure the architecture of planning items within GitLab, or leading studies that aim to better how settings are managed within GitLab. '
- Proactively identify generative user research projects within your stage groups. Work collaboratively with Product Managers to execute research projects.
- Divide your time across strategic research, problem validation, and solution validation.
- Guide, and where necessary train, Product Designers in how to undertake evaluative research projects and in how to create strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
- Form a working understanding of the technology and features of the stage groups to which you are assigned, and have working knowledge of the end-to-end GitLab product.
- Evangelize research. Share user insights with the broader organization and externally in creative ways to increase empathy.
- Lead strategic user research initiatives that span multiple stage groups (and possibly the entire product!).
- Mentor UX Researchers, both inside and outside of your stage groups.
- Actively contribute to UX Research processes, documentation, and repositories.
- Engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
- Interview potential UX candidates.
- Significant professional experience with both qualitative and quantitative user research.
- Experience integrating user research into digital product designs.
- Effective planning and organizational skills with the ability to manage multiple competing priorities.
- Share our values, and work in accordance with those values.
- Experience working for a technology or enterprise software organization.
- Experience working with a remote team or conducting research remotely.
The culture at GitLab is something we're incredibly proud of. You'll spend your time collaborating with kind, talented, and motivated colleagues from across the world.
Some of the benefits you'll be entitled to vary by the region or country you're in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don't count the number of days you take off annually.
You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We'll also help you set up your home office environment, pay for your membership to a co-working space, and, every year or so, we'll invite you to our Contribute event.
The hiring process for this UX Researcher position typically follows five stages. The details of this process can be found at the bottom of our job family page. Our compensation calculator will be shared with candidates selected for a screening call.
For Colorado residents: The base salary range for this role’s listed level is currently $113,400 - $199,300 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.