The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

As a Technical Writer at GitLab, you will be responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use.

We are looking for great writers with strong technical proficiencies to help our users succeed with our rapidly evolving suite of DevOps tools.

The culture here at GitLab is something we’re incredibly proud of. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. You can also expect RSUs and a competitive salary. Our compensation calculator will be shared with selected candidates before any interview.

Diversity, Inclusion, and Belonging (DIB) are fundamental to the success of GitLab. We want to infuse DIB in every way possible and in all that we do. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best. With more than 100,000 organizations using GitLab, our goal is to have a team that is representative of our users.

What you'll do in this role

  • Continuously improve the GitLab open source documentation in collaboration with engineers, product managers, and others.
  • Review and edit documentation for all new and enhanced features.
  • Help developers and other members of the community who have documentation-related questions.
  • Identify and address content gaps or the need for additional media such as diagrams or videos.
  • Participate in reviews and revamps of section or page content and structure.
  • Help review and triage incoming suggestions, corrections, and other content from the GitLab community.
  • Help create and review UI text, such as field labels and error messages, in our product.
  • Continuously improve the GitLab documentation site user experience in collaboration with UX, engineers, and other technical writers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
  • Contribute to the improvement of team process and style.

Senior Technical Writers will:

  • Plan and complete large content initiatives, such as section reviews and revamps.
  • Plan and lead documentation site feature enhancement initiatives.
  • Work with UX Researchers and Product Designers to identify contextual content and documentation opportunities in the product.
  • Mentor newly hired technical writers.
  •  Plan new cross-functional efforts.

You should apply if you have:

  • Experience working with a docs-as-code workflow (we use Git with GitLab).
  • Experience researching, planning, writing, and editing software documentation.
  • Excellent skills in grammar, minimalist documentation design, and effective information architecture.
  • Experience using the Linux shell and command-line Git.
  • General familiarity with one or more coding languages.
  • Excitement about our values of collaboration, results, efficiency, diversity, iteration, and transparency.
  • Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.
  • Experience with some of the following:
    • DevOps tools and open-source software.
    • A rapidly scaling start-up environment.
    • Remote work, especially in collaboration with others across countries and time zones.

If applying to a Senior role, you should have:

  • Extensive experience working with a docs-as-code workflow.
  • Extensive experience as a technical writer.
  • Experience producing documentation for a variety of products and services.
  • Some experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and revamps, and cross-functional initiatives.
  • Experience establishing style guidelines and familiarity with documentation linting.
  • Curiosity about how software works and experience testing beta features.
  • Demonstrated use of data in evidenced-based decision making.

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

Our hiring process for this Technical Writer position typically follows five stages. The details of this process can be found within our job family page. Interested in a different perspective on the role? Check out this discussion (7m 56s) on our GitLab Unfiltered Youtube channel.

For Colorado residents: The base salary range for this role’s listed level is currently $67,000 - $146,000 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.


Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Apply for this Job

* Required
  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GitLab’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.