Responsibilities

  • Support the field sales team on opportunity management (creation, updating, closing)
  • Collaborate with the sales and support functions to ensure Service Level Agreements (SLA) are met
  • Document and create knowledge repository for first-tier sales support
  • Create and implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity
  • Manage the operational aspect of on-boarding new employees and transitions of existing employees
  • Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
  • Collaborate with Marketing to ensure proper lead management processes, metrics, and policies
  • Maintain data integrity within customer records in Salesforce.com and other systems
  • Monitor system adoption and data compliance and governance
  • Maintain and evangelize communication best practices for sales and sales support functions
  • BA/BS degree
  • Minimum 1 years of relevant experience and an understanding of sales operations
  • Strong analytical ability and able to prioritize multiple projects
  • SFDC experience and knowledge of enterprise SaaS tools
  • Excellent problem solving, project management, interpersonal and organizational skills
  • SaaS and B2B experience preferred
  • Interest in GitLab, and open source software
  • You share our values and work in accordance with those values.
  • Leadership at GitLab
  • Ability to use GitLab

Hiring Process

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  • Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
  • Next, candidates will be invited to schedule a first interview with the Hiring Manager
  • Next, candidates will be invited to interview with 2-5 teammates
  • There may be a final executive interview for any IC role, there will be an executive interview for any Manager level role.

Additional details about our process can be found on our hiring page.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

 
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