Thank you for your interest in GitLab! It’s an exciting time to join our team. We're the world’s largest all-remote company, and we've been intentionally building our culture this way from the start. With more than 1,300 team members in 65+ countries, GitLab is a place where you can contribute from almost anywhere. We are an ambitious, productive team that embraces a set of shared ​values​ in everything we do.  


Current Support Operations Opportunities:

  • N/A

To be considered for our current or future opportunities, please submit your information below. Keep in mind that by submitting your information, you are not applying directly to a job.You are simply joining our talent community so that we can contact you if there’s  a match now or in the future. You can learn more about our recruiting model on our Jobs FAQ page.


All of our positions are 100% remote.


A brief overview of the GitLab Customer Support department:

The GitLab Customer Support Department is a 100+ person globally distributed team that consists of Support Engineering, Support Operations, and Support Management

The GitLab Support Team provides technical support to GitLab Saas and Self-Managed customers.


Blogs about working in Customer Support @ GitLab:


Support Operations


The Support Operations Team is responsible for supporting the day-to-day operations and software systems used by GitLab’s global technical support team, primarily our Zendesk instance, and integrations with internal business processes and tools. The Support Operations Team juggles a diverse workload that includes everything from managing user provisioning to troubleshooting custom applications in support of a global organization. As we rely on our systems to support and scale the organization, the Support Operations Team is the backbone and the foundation to the success of GitLab’s global technical support team.

You should submit your information to the talent community if:

  • you have 1+ years experience in SaaS support.
  • you have Zendesk Administrator or equivalent enterprise application system administration experience.
  • you've demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions.
  • you have proven ability to solve practical business problems.
  • you have understanding of business processes and ability to translate business requirements into application functionality.
  • you're a strong team player with a service-oriented attitude and customer focus.
  • you have excellent written and verbal communication skills

We typically follow this hiring process for Support Operations. 


To be considered for our current or future opportunities, please submit your information below. Keep in mind that by submitting your information, you are not applying directly to a job.You are simply joining our talent community so that we can contact you if there’s  a match now or in the future. You can learn more about our recruiting model on our Jobs FAQ page.

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