Operations Analysts at GitLab work on business operations and are focused on improving and enhancing business data management and analysis. They work in departments with directors and managers, and across other areas of the organization to liaison on business operations.
Unless otherwise specified, all Operations Analyst roles at GitLab share the following requirements and responsibilities.
Consistent track record of using quantitative analysis to impact key business decisions
Proficiency in the English language, with excellent written and oral communication skills
Positive and solution-oriented mindset
Excellent analytical skills
An inclination towards communication, inclusion, and visibility
Self-motivated and self-managing, with strong organizational skills
Ability to present data using detailed reports and charts
Demonstrable strategic thinking skills
Confidentiality in handling sensitive financial information
Share our values, and work in accordance with those values
Ability to thrive in a fully remote organization
BS degree in Finance, Accounting or Economics
Experience in a peak performance organization
Experience working with a remote team
Experience working with a global or otherwise multicultural team
Develop resource utilization and forecasting models to meet business and financial objectives
Develop financial models to provide data-driven guidance on cost decisions
Interface with various departments to provide timely, accurante and relevant data
Review business processes and policies to help enhance workflows
Manage, analyze and report departmental KPIs
Read more about what a specialty is at GitLab here.
The Infrastructure Department is the primary responsible party for the availability, reliability, performance, and scalability of all user-facing services (most notably GitLab.com). Other departments and teams contribute greatly to these attributes of our service as well. In these cases it is the responsibility of the Infrastructure Department to close the feedback loop with monitoring and metrics to drive accountability.
The Operations Analyst, Infrastructure is a key member of the Infrastructure team and works to enhance and improve our business operations and our forecasting and financial modeling capabilities, developing sound business practices within the Infrastructure Department to guide infrastructure resource utilization and associated costs optimizations over time, as well as tracking and modeling of all relevant KPIs.
Develop infrastructure resource utilization and forecasting models to meet business and financial objectives
Develop infrastructure financial models to provide data-driven guidance on cost decisions
Interface with Finance, Legal and vendors to manage Infrastructure-related contracts
Interface with Sales to understand sales pipeline and its effect on Infrastructure
Develop and maintain Infrastructure-centric sales collateral as it relates to GitLab.com
Manage service level framework (SLIs, SLOs, SLAs) and associated error budgets to meet business objectives for GitLab.com
Review Infrastructure business processes and policies and help enhance workflows in support of GitLab.com and Infrastructure-provided services to the rest of the company
Develop a deep understanding of the infrastructure vendor landscape to help Infrastructure leaders select, work and optimize infrastructure usage