The GitHub Security & Revenue Support team is looking for a full-time Support Engineer based in the Asia-Pacific (APAC) region.
The most important characteristic of our team is that we love helping developers. GitHub is a place for people to work better together, and our job is to help. We treat our users the same way we'd treat our friends.
Security & Revenue Support at GitHub is unlike support work anywhere else. With responsibility for key account access, billing, ownership, and security matters for the entire user base of GitHub.com, our work is dynamic, engaging, and impactful — supporting and enabling the success of tens of millions of developers worldwide.
Our approach to support relies heavily on analysis, judgement, and research skills not typical of many call centre or customer support environments. Successful applicants will possess the ability to complexly understand users' requests and craft original replies in clear, empathic, and well-researched terms.
Additionally, applicants must demonstrate technical sophistication: a deep and adaptable comfort with using software, and at least an intermediate understanding of how it is built. This does not necessitate knowledge of any specific tools, frameworks, or programming languages. We're looking for problem solvers with a passion for software and core transferrable skills.
Previous experience in customer support may assist in this role, but it's not essential. We welcome applicants from diverse backgrounds. Our team includes former nurses, librarians, and product managers, as well as support specialists.
- Stellar English writing and comprehension skills
- An ability to write in various tones and voices, both formal and informal
- Excellent problem solving skills (you might not always know the answer, but you know how to research and educate yourself)
- Comfort with performing critical analysis and exercising judgement
- A strong sense of empathy and the ability to advocate for others
- General technical sophistication
- Familiarity with GitHub
- Experience working remotely and/or in a distributed team
- Previous work in software development, or in teams working alongside software developers
- Experience in a role involving research and communication (this could be customer support, but it doesn't have to be)
- Knowledge of banking or online payment systems
- Experience supporting web applications
Location: In this role, you can work remotely from anywhere in New Zealand.
Who We Are:
GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.
Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness
Why You Should Join:
At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote
We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.