The IT Operations team at GitHub is growing! Your customers are GitHub's global workforce - end users throughout the company who rely on our systems every day. Our customers look to us not only for support, but also to keep the systems they depend on up and running, enabling them to do their best work with the least amount of friction.

We're looking for an IT Site Reliability Engineer that will primarily be focused on client platform engineering. If you are skilled at writing code to perform configuration management and are confident in your ability to securely manage thousands of globally distributed endpoints (macOS, Windows, some Linux) then this is the role for you!

Please note that this role will require a candidate that is proficient with infrastructure as code and has a strong background in endpoint management at scale.

This position is open to remote candidates in Asia Pacific and Europe. While GitHub performs a significant amount of work asynchronously, some travel may be required (once safe, of course) for projects (e.g. new office builds, physical network revamps, etc.).

If all of the above sounds good to you so far, please read on to learn more about the responsibilities and expectations for the role!

Responsibilities

  • Partnering with the Security organization on creating, managing, and maintaining policies, configuration profiles, and security baselines for all of GitHub’s corporate endpoints (e.g., macOS, Windows, iPadOS, Linux)
  • Being the Directly Responsible Individual for the patch management of GitHub’s global fleet of endpoints
  • Creating and maintaining applications and services to automate processes for the IT organization
  • Identifying opportunities for automation - driving development and implementation in partnership with a project manager and stakeholders
  • Creating and maintaining technical documentation
  • Effectively communicating technical information to internal customers and stakeholders in a friendly and easy to understand manner

Qualifications

  • Significant experience with managing macOS and Windows endpoints at a global scale (bonus points for Linux) using tools such as Jamf,
  • Microsoft Endpoint Manager (formerly known as Intune), Chef, Munki, or Puppet.
  • Strong understanding and experience with version control (Git and GitHub) and infrastructure as code
  • Strong experience with scripting and writing code (ex. Python, JavaScript, Ruby, or a language of your choice)
  • Strong documentation skills with an eagerness to teach others

Preferred Qualifications

  • A passion for helping others and working directly with people
  • Experience in a distributed company
  • Experience providing technical support to users (macOS, Windows, Linux)
  • Experience with Enterprise Mobility Management solutions for macOS and Windows

Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

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