GitHub’s Global Support organization is looking for a passionate, experienced, results-focused candidate to join the Support Content and Learning/Business Operations team as a Senior Technical Writer.

We’re looking for someone who can bring a love for and extensive experience writing structured, user-focused content to the Support organization’s internal documentation projects.

Specific Responsibilities:

The role is primarily focused on writing and modeling clear, consistent, internal documentation across the GitHub Support organization’s global teams.

  • Planning, writing, and iterating on a number of internal docs spanning GitHub’s full range of products and processes, from API reference to operational procedures.
  • Guiding, editing, and moving along a variety of internal docs created by SMEs.
  • Coordinating stakeholders and contributors on concurrent projects ranging from new ships documentation to content auditing and maintenance.
  • Running intake for new requests and initiatives.
  • Conducting lightweight user research and testing to inform documentation improvements.
  • Contributing to and improving team workflows, resources, and advocacy projects.

In this role you will engage with key stakeholders and work in direct collaboration with the team’s Lead Content Strategist, and Lead Instructional Designer.  You will work with and support the internal documentation needs of stakeholders and SMEs across a globally distributed Support organization and Interact with Engineering, Legal, Product Documentation, and other teams across GitHub.

The Support team is highly distributed and we embrace an environment of asynchronous communication. You'll need strong communication skills and the ability to build working relationships with coworkers in locations around the globe.

Minimum Qualifications:  

  • Extensive experience scoping, planning, writing, and editing documentation in a professional (or equivalent Open Source) capacity.
  • Strong ability to plan, prioritize, and carry out multiple, complex documentation projects with high attention to detail.
  • Experience working directly with stakeholders and SMEs to schedule and scope documentation projects.
  • Proven ability to edit and rework existing documentation, especially that written by non-professional writers/SMEs.
  • Ability to compassionately give and receive editorial and technical feedback.
  • Experience working with established content models, style manuals, and/or structured content.
  • Experience working with a remote/distributed team.

Preferred Qualifications:

  • Hands-on experience managing documentation projects from intake to shipping.
  • Experience working on internal documentation.
  • Experience working closely with (or in) a Support team.
  • Training delivery and instructional design experience is a plus.
  • User research and/or testing experience.
  • Experience with API documentation or similar.
  • A working knowledge of Content Design and Content Strategy best practices.
  • Familiarity with Git and GitHub.
  • Familiarity with XML, Jekyll, Markdown, and/or a programming language.

 We value collaboration, empathy, quality, positive impact, and shipping. If you're a patient, compassionate writer who loves crafting content, we'd like to hear from you!

 Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

#LI-POST

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at GitHub are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.