Who we are

At Ginger our mission is to create a world where where mental health is never an obstacle. By harnessing the power and convenience of a smartphone, Ginger is able to provide high-quality care to people suffering from anxiety, stress, and depression.

With Ginger, members receive a personalized care plan and the right level of care based on their needs— from self-management tools and coaching to therapy and psychiatry. 

We at Ginger believe that diverse and inclusive teams make our company better. Teams with individuals that bring different perspectives to challenges are more innovative, collaborative, and create better solutions. To that end, we're striving to build a workplace that actively embraces a diversity of people, ideas, talents and experiences.

Fast Company called Ginger one of The World’s Top 10 Most Innovative Companies in Healthcare and the World Economic Forum named us a Technology Pioneer.

Come be a leader to help build and innovate our Member Support Team. The ideal candidate is enthusiastic about creating an unparalleled level of service for Ginger members. Our Member Support Specialists facilitate an excellent experience through customer service and administrative interactions with our members on a daily basis. As a direct line to our members, they are also an essential voice inside our company and use data to advocate for improvements to our product.

You must be an excellent communicator, compassionate and able to stay calm and troubleshoot in the face of a storm. A passion for detail and organization is also key, as you’ll be managing many different communications internally and across our community.

Temporary to Permanent, 40 hours, San Francisco.

Three days a week on weekdays 11:00am-8:00pm PST (flexible on days) and Sat-Sun 10:00am-7:00pm PST. (These include 1 hour breaks for lunch).

Role & Responsibilities:

  • Provide friendly, thoughtful, professional and efficient service to Ginger members via chat, email and phone
  • Manage clinical intake process for new patients
  • Manage payments, billing and claims information for members
  • Develop proactive support solutions including process improvements, support content and scripts
  • Identify, escalate and monitor technical issues affecting members
  • Independently research information and troubleshoot problems
  • Assist with managing customer experience policies, training and documentation
  • Identify opportunities to represent the voice of the member internally
  • Regularly summarize and present key findings to internal teams (Product, Clinical, etc.) to improve user experience

Experience & Skills:

  • Skilled and eloquent writing
  • Strong communication and interpersonal skills
  • Excels at multitasking while maintaining a strong eye for detail and organization
  • Comfortable in a fast­-paced environment subject to ambiguity
  • Perceptive about human behavior and motivation and able to ask the “right” questions
  • A true customer advocate who knows what it means to go above and beyond for the customer
  • Ability to communicate well with multiple stakeholders internally to advocate for customer needs and requirements
  • Organized and process driven as you will help set up the infrastructure to scale our member support services
  • Self-starter with a passion for complex problem solving
  • Familiarity or experience with mental health or health care

Bonus Experience & Skills:

  • 1+ years experience in customer support or other client facing role a plus, but not mandatory
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty.
  • Experience delivering customer service via chat
  • Familiarity with ticketing systems (e.g. Zendesk, Helpscout, Desk, etc.).

Apply for this Job

* Required

File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Ginger are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.