COMPANY OVERVIEW

Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company's performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long-term client relationships. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR's investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR's parent company is KKR & Co. Inc. (NYSE: KKR).

Greenhouse is our scheduling tool, and we communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 

 

 

POSITION OVERVIEW:

Location: Des Moines, IA office. We work on a hybrid schedule of 3 days/2 days WFH.

This role provides administrative support to insurance customers.  You will be part of the Preneed Claims Team, responsible for handling incoming customer requests, with limited phone interaction.  Other responsibilities include:

  • Update insurance policies and profiles to correspond with customer requests
  • Pay general death claims according to business and compliance requirements
  • Pay Texas death claims in regulation with the Texas Department of Banking
  • Complete Texas Claim reconciliations
  • Facilitate resolution of pending claims or service items in a timely manner
  • Support all department and strategic initiatives 
  • Assume shared responsibility for all team goals, processes and initiatives
  • Generate data for productivity and process measurements 
  • Identify and document standard operating procedures   
  • Assist as needed on team processes and projects

QUALIFICATIONS & NECESSARY SKILLS:

  • Prior experience in Financial Services industry with knowledge of life products, general rules and regulations preferred
  • Demonstrates excellent organization and attention to detail
  • Excellent data entry and navigation skills
  • Demonstrates a professional communication style, both written and verbal
  • Expresses a customer orientation and desire to meet and/or exceed customer expectations
  • Works independently to meet individual productivity and quality goals
  • Participates as functioning team player with a consistent positive attitude and demonstrated positive behavior
  • Generates enthusiasm around change and adapts quickly when faced with challenges
  • Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies
  • Excellent attendance is essential for success
  • Proficiency with Microsoft Office including Word, Excel, Outlook
  • Ability to identify and define problems, collect data, establish facts, and draw valid conclusions. 
  • Preneed experience preferred, but not required.

 

AMAZING Benefits- Click on graphic below to learn more!

 

 

#LI-BB1

 

 

TOTAL REWARDS STATEMENT 

Global Atlantic’s employees thrive in a fast-paced, high-performing culture with strong benefit options and wellbeing resources that support innovation, accountability and stewardship. At Global Atlantic, being an employer of choice means we are committed to offering employees a customizable and comprehensive benefits package. Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We strive to foster a culture of total well-being through community outreach and charitable giving programs. Click HERE to learn more about our charitable giving programs.

Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family. Global Atlantic was proudly named: Best in Perks & Benefits, Best Company Work-Life Balance, Best Company Happiness and Best Company Compensation. Learn more about our Benefits offerings.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer, and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Find out more about GA’s commitment to creating a culture of belonging: DE&I and Strategic Pillars

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you require an accommodation during the hiring process or after you are hired for any protected status under the ADA, please email benefits@gafg.com.

Discover more about Global Atlantic below:

Global Atlantic Privacy Statement

Our employees are in the office 4 - 5 days per week in Hudson Yards, NY and 3-4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to benefits@gafg.com

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws. 

 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  

 

Which category below best describes you (please select only one): (Select one) *








How do you currently describe your gender identity? (please select only one) (Select one) *




Have you been diagnosed with any disability or impairment? (please select only one) (Select one) *



Do you identify as a veteran or as being or having been a member of the military? (please select only one) (Select one) *



Do you consider yourself a member of the Lesbian, Gay, Bisexual, Trans or Queer (LGBTQ+) community? (please select only one) (Select one) *



Which of the following best describes your education status? (please select the one option that fits you best) (Select one) *






Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.