COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions. 

We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

The KKR-Global Atlantic partnership - The Global Atlantic Story 

Greenhouse is our scheduling tool and we communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 

****This position is not eligible for visa candidates now or in the future.

 

POSITION DETAILS

Start date: May 20, 2024

Location: Des Moines, IA office

Pay: $19.54 per hour with overtime and $500 sign-on bonus

Training: 12-16 weeks of training, full-time, Monday – Friday, in-office, from 8:30am – 5:00pm ET 

After training: you will work a hybrid schedule, 3 days/week in the office and 2 days/week from home. Shifts are 8 hours long, call center is open from 8am – 7pm EST /7am - 6pm CT, must be flexible.

 

ROLE OVERVIEW 

Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in Des Moines, IA and pays $19.54 per hour. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our annuity customers, internal and external, by performing the below duties.

 

RESPONSIBILITIES

  • Understands insurance products, procedures, and system capabilities
  • Responds to inbound calls providing excellent customer service
  • Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
  • Receives and resolves telephone inquiries from parties of the contract within service standards
  • Identify, communicate, and proactively work to solve problems or issues
  • Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State 
  • Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines 
  • Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships 
  • Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. 
  • Main contact for assigned sales representatives, accounts, and states 
  • Provides a broad range of technical and operational support to clients and agents 
  • Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
  • Participation in team meetings and other cross functional groups is expected 
  • This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel 
  • Provides other duties as assigned by management

 

REQUIRED QUALIFICATIONS

  • High School diploma or GED required
  • 1+ years of work experience in customer service
  • Strong PC and Software skills, especially Microsoft Office products
  • Insurance industry knowledge is a plus

 

PREFERRED QUALIFICATIONS

  • Proven ability to grasp new products, concepts, and procedures
  • Understanding of the industry, sales process, and distribution channel
  • Strong attention to detail with excellent organizational skills
  • Great interpersonal and team skills required
  • Strong written and oral communication skills
  • Excellent phone presence and presentation
  • Ability to maintain positive attitude and composure in dealing with difficult situations
  • Demonstrated flexibility with schedules and time management

#LI-LP1

#LI-HYBRID 

 

AMAZING Benefits- Click on graphic below to learn more!

 

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes.  Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

TOTAL REWARDS STATEMENT  

Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities:

  • New York: StreetWise Partners, Covenant House, Partnership for New York City, City Meals on Wheels, Habitat for Humanity, Billion Oyster Project
  • Boston: Cradles to Crayons, Boston’s Healthcare for the Homeless, Thompson Island Outward Bound, Rosie’s Place, Catie’s Closet, Project Bread, Rise Against Hunger, Space to Thrive
  • Hartford: Junior Achievement, Habitat for Humanity, Oliver’s Pajama, United Way
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: So Loved Ripley County Foster Closet, Safe Passage Family Shelter, YES Home Juvenile Rehabilitation, Ripley County Community Foundation
  • Des Moines: United Way of Central Iowa, Meals from the Heartland, Junior Achievement, Math Motivators, Bidwell Riverside, Orchard Place, Knock and Drop
  • Berwyn/Wayne: Habitat for Humanity, Chester County Food Bank, Surrey Services, For Pete’s Sake Respite
  • Bermuda: Keep Bermuda Beautiful, Center Against Abuse, Truck Island Nature Reserve, Bermuda Economic Development Corporation

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. 

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.

Please click on the below links to learn more about Global Atlantic.

Global Atlantic Privacy Statement

We work a hybrid schedule of 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.

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We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  

 

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